Bilingual Customer Service Representative

Blue Cross NC

Bilingual Customer Service Representative managing inbound calls for BCBSNC customers. Providing assistance with healthcare insurance needs and translating documents as required.

Posted 5/29/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $41,600 - $66,561 per yearWebsite

About the role

Key responsibilities & impact

Act as a solution-focused service advisor for BCBSNC customers
Manage Spanish inbound calls in native language
Translate documents and written material as required
Educate and encourage customers on use of alternative delivery channels
Document corrective measures and detailed customer information for inquiries

Requirements

What you’ll need

High school diploma or GED
0-2 years of experience in related field

Benefits

Comp & perks

Annual Incentive Bonus*
401(k) with employer match
Paid Time Off (PTO)
Competitive health benefits
Wellness programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

solution-focusedcustomer servicecommunicationeducationencouragementdocumentationbilingualtranslation

Certifications

high school diplomaGED