Associate Enrollment Experience Specialist

Blue Cross and Blue Shield of Minnesota

Enrollment Experience Specialist administering healthcare member eligibility for Minnesota’s nonprofit health insurer. Resolving inquiries, documenting enrollment actions, and improving Membership Operations workflows.

Posted 8/17/2026full-timeEagan • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enrollment administration and eligibility management, ensuring seamless healthcare access while effectively collaborating with cross-functional teams and vendors. Strong focus on customer service, workflow improvement, and clear communication to enhance operational efficiency.

Highest-signal resume keywords

Enrollment AdministrationHealthcare ExperienceCustomer Service FocusWorkflow ImprovementClear Communication

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Active ListeningOrganizational SkillsPresentation SkillsFacilitation Skills

Industry Keywords

Eligibility ManagementInsuranceHealthcareMembership WorkflowRegulatory Guidelines

About the role

Key responsibilities & impact

Administer enrollment and eligibility accurately and timely to ensure seamless healthcare access for members
Collaborate with team members, vendors, and cross-functional departments to resolve inquiries
Document actions taken across multiple systems
Navigate complex data, extract insights from various systems, and apply business and regulatory guidelines
Participate in meetings with internal and external group contacts and account representatives
Provide guidance and support to the team, vendors, and customers
Manage a wide array of activities and responsibilities
Detect discrepancies and identify Membership workflow improvement opportunities
Communicate workflow improvement opportunities and escalate issues to increase efficiency and accuracy
Perform additional responsibilities consistent with the scope and level of the role, as assigned

Requirements

What you’ll need

Previous work experience
High school diploma (or equivalent)
Ability to communicate clearly and respectfully in daily interactions
Ability to actively listen, understand instructions, and adapt messaging for team coordination
Ability to identify routine issues, gather relevant information, and implement straightforward solutions with others
Ability to organize assigned tasks, follow priorities, and manage time accurately and on schedule
Prior insurance, healthcare, or enrollment experience
Strong customer service focus and ability to convey technical information in a user-friendly manner
Ability to develop and maintain positive working relationships internally and externally
Strong presentation and/or facilitation skills

Benefits

Comp & perks

Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more