Engineer

• Centralize the management of thousands of corporate endpoints, including PCs, Macs, iPhones, iPads, and Apple TVs.
• Implement, operate, and maintain software and configuration deployments.
• Lead projects to implement or enhance client endpoints and related systems.
• Identify patterns and areas for improvement in assigned areas by applying scripting, automation, or application packaging and deployment methodologies.
• Provide training on client endpoint solutions to teammates and other engineering and support teams.
• Continuously create, review, and manage internal documentation to ensure accuracy for support teams and product handoffs.
• Provide insightful projections and recommendations for client performance, security, and stability.
• Manage Windows endpoints using modern management tools such as Entra ID, Microsoft Configuration Manager (MCM, MEM, MEMCM, SCCM), Intune, Miradore, and/or BigFix.
• Manage Apple endpoints using modern management tools such as Jamf Pro, Apple Business Manager, and Intune.
• Monitor our on-prem infrastructure and SaaS health to prevent risks to our services.
• Develop effective documentation, tooling, and alerts to identify and address reliability risks.
• Support our endpoint management infrastructure during business hours and in an on-call rotation.

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