Sales Manager, Customer Success

Blazeo

Oversee customer success strategies as a leader in upsell growth and satisfaction at ApexChat. Lead and develop a high-performing team within a remote environment.

Posted 7/27/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $35,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer success strategies, driving upsell growth, and ensuring high customer satisfaction. Proficient in data-driven decision making and executive reporting to optimize customer journeys and reduce churn.

Highest-signal resume keywords

Sales LeadershipCustomer Relationship ManagementHubspot ProficiencyData-Driven Decision MakingProcess Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success StrategiesChurn Reduction StrategiesExecutive ReportingTechnology IntegrationOnboarding Management

Soft Skills

Active ListeningExcellent Written SkillsExcellent Verbal SkillsProblem SolvingResiliency

Tools & Technologies

Hubspot

Industry Keywords

Customer SatisfactionUpsell GrowthCross-Functional CollaborationCustomer-CentricVision Casting

About the role

Key responsibilities & impact

Overseeing the Client Partner team
Leading the development and implementation of customer success strategies
Driving upsell growth and reducing churn
Ensuring high levels of customer satisfaction
Reporting directly to the VP of Customer Success
Developing, owning, and continuously improving the customer success journey
Driving measurable outcomes from onboarding to renewal
Design and implement churn reduction strategies
Advocating for customer needs based on feedback
Delivering accurate and timely executive reporting on customer success metrics

Requirements

What you’ll need

Strong sales Leadership
Lead and managed a team that sold, upsold and increased revenue
Ability to Multitask & adapt to changes seamlessly
Consistent Follow Through/completion of deadlines
Vision Casting/Team Buy In
High standards/Attention to Detail
Active Listening skills & Implementation
Excellent Written & Verbal Skills
Strategic Leadership
Trustworthy/Honest
Resiliency
Growth-Driven
Customer-Centric
Process Optimization
Hubspot Proficiency
Technology Integration
Executive Reporting-100% Accurate
Data-Driven Decision Making
Problem Solving, Creative, Quick Witted
Cross- Functional collaboration
Customer Relationship Management

Benefits

Comp & perks

Eligible for 10 Days PTO
8 Holidays
2 Floating Holidays
5 Sick Days
Medical and other insurances
401k
paid training
career advancement programs