Functional Expert, RE NXT & AI Innovation

Blackbaud

Functional Expert Champion helping nonprofits maximize Blackbaud’s RE NXT platform and AI innovations. Driving adoption, customer outcomes, enablement, and product-roadmap influence.

Posted 8/12/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $87,700 - $114,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Product Marketing, with a strong focus on driving product adoption and optimizing customer workflows. Proficient in delivering impactful presentations and collaborating cross-functionally to enhance customer engagement and operational maturity.

Highest-signal resume keywords

Customer Success ExperienceProduct Marketing ExpertisePresentation SkillsRE NXT KnowledgeAI-Powered Technologies Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementSolutions ConsultingChange ManagementDigital TransformationCustomer Workflows Analysis

Soft Skills

Strong CommunicationStorytellingCollaboration

Tools & Technologies

RE NXTSaaS Platforms

Industry Keywords

Nonprofit Industry ExperienceCustomer Enablement ProgramsOperational MaturityBest Practices Development

About the role

Key responsibilities & impact

Serve as a subject matter expert and advocate for RE NXT Web View and emerging AI-powered capabilities
Engage directly with customers to increase product adoption, optimize workflows, and drive measurable business outcomes
Deliver presentations, webinars, executive briefings, product demonstrations, and industry thought leadership content
Partner with customers to identify best practices and help them achieve greater operational maturity and success
Collaborate with Product, Marketing, and Customer Success teams to shape messaging, adoption strategies, and customer enablement programs
Develop customer-facing resources including playbooks, best-practice guides, case studies, and success stories
Analyze product usage and customer feedback to identify trends, opportunities, and areas for improvement
Act as a liaison between customers and internal teams, helping influence product innovation and future roadmap priorities

Requirements

What you’ll need

8+ years of experience in Customer Success, Product Marketing, Solutions Consulting, Product Management, or a related SaaS role
Experience presenting to executive, technical, and end-user audiences with confidence and credibility
Strong communication, storytelling, and presentation skills
Ability to translate product capabilities into customer value and business outcomes
Experience working cross-functionally across multiple teams
Knowledge of RE NXT or similar enterprise SaaS platforms and customer workflows
Experience driving product adoption, change management, digital transformation, or customer success initiatives
Nonprofit industry experience and familiarity with AI-powered technologies and solutions preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
Remote-flexible workforce
Wellness Programs
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Donations for Doers
Pet insurance, legal and identity protection
Tuition reimbursement program