Senior Technical Program Manager
Bizee powered by Incfile
full-time
Posted on:
Location Type: Hybrid
Location: Guadalajara • Mexico
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Job Level
Tech Stack
About the role
- Define and implement the engineering operating model: how work enters, gets prioritized, planned, executed, and delivered
- Establish intake queue management with clear criteria for request acceptance, routing, and initial sizing
- Build prioritization framework balancing business value, technical debt, platform health, and strategic initiatives
- Create solution design process ensuring technical approach is documented before development begins
- Design and enforce cadence: sprint planning, standups, reviews, retrospectives, and quarterly planning cycles
- Run end-to-end program management for platform modernization, Data, AI initiatives, infrastructure work, and cross-team dependencies
- Define roadmaps, milestones, risks, and reporting for platform, data, and AI programs
- Translate complex systems work into clear, actionable execution plans with owners and deadlines
- Drive execution across AI-powered workflows, automation, and ML model integration
- Support rollout of API-first foundations, event-driven architecture, and system re-architecture
- Build and maintain executive dashboards showing program health, velocity trends, risk exposure, and delivery confidence
- Create team-level dashboards for sprint progress, cycle time, throughput, and work-in-progress limits
- Define leading and lagging indicators that surface problems early and drive accountability
- Translate technical metrics into business impact language for stakeholder consumption
- Partner with security and compliance to define, document, and operationalize SOC 2 processes within engineering
- Establish change management procedures with appropriate documentation and approval workflows
- Create and maintain evidence collection processes for audit readiness
- Ensure engineering practices align with security controls and compliance requirements
- Align Engineering, Platform, Data, AI/ML, Product, and Design around a unified execution rhythm
- Ensure dependencies, sequencing, and resource needs are visible and well-managed
- Facilitate decision-making, unblock teams, and ensure outcomes stay on track
- Partner with Head of Data & AI and Head of Platform Engineering to ensure technical initiatives land cleanly
Requirements
- 8+ years of Technical Program Management in SaaS, platform, or high-scale engineering environments
- Proven track record designing and implementing engineering operating models from scratch
- Experience with SOC 2 compliance, audit preparation, or security/compliance program management
- Strong understanding of modern engineering systems: APIs, microservices, data pipelines, cloud infrastructure, and ML-in-production
- Demonstrated success orchestrating cross-functional, multi-quarter technical programs
- Experience building dashboards and reporting systems (Jira, Linear, custom tooling)
Benefits
- Legal benefits - Social Security, 12 days of vacation, Vacation bonus
- Superior benefits - medical insurance, Vision & dental plan, GymPass, Referral bonus, Birthday bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementengineering operating modelprioritization frameworksolution designAPI-first foundationsevent-driven architectureautomationML model integrationdata pipelinescloud infrastructure
Soft skills
decision-makingfacilitationcross-functional collaborationaccountabilitycommunication
Certifications
SOC 2 compliance