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Service Director – Operations Excellence
BinswangerService Director responsible for performance and leadership development across service center network. Partnering with managers to implement improvements and enhance operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive operations leadership experience with a focus on coaching and developing managers, implementing operational best practices, and driving performance across multi-location service operations. Proficient in utilizing data and metrics to enhance organizational effectiveness and accountability.
Highest-signal resume keywords
Operations LeadershipCoaching And Developing LeadersMulti-Location Service OperationsLeadership AssessmentsImplementing Operational Best Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Performance ManagementLeadership DevelopmentOrganizational Effectiveness
Industry Keywords
Service Center NetworkField ServiceBranch OperationsFacilities ManagementData Metrics
About the role
Key responsibilities & impact- Drive performance, consistency, and leadership development across service center network
- Partner with service center managers, traveling regularly to assess operations
- Identify opportunities for improvement, implement sustainable solutions
- Champion the use of data, metrics, and accountability systems
- Coach managers on leadership effectiveness and performance management
- Develop individualized growth plans for managers
- Evaluate emerging leaders for advancement readiness
- Report back to executive leadership regarding organizational health
Requirements
What you’ll need- 7+ years of progressive operations leadership experience, with direct responsibility for managing managers
- Proven track record of coaching and developing leaders- not just managing them
- Background in multi-location service operations (field service, branch operations, facilities, or similar environments)
- Experience conducting leadership assessments, team evaluations, or organizational effectiveness reviews
- Demonstrated success implementing operational best practices across multiple locations or teams
- Glass and glazing industry experience is a plus, but not required- we'll take a great leader and operator from any service-intensive industry
Benefits
Comp & perks- Industry-leading Compensation
- Medical, Dental, and Vision Insurance Plans
- 401K with employer match
- 100% Company-paid Short-Term Disability and Life Insurance
- Supplemental Life Insurance and additional Voluntary Benefits
- Personal Health Advocate
- Employee Assistance Program
- Tuition Reimbursement
- Generous Paid Time Off (PTO) including 9 annual holidays
- Daily Pay