Business Insurance Service Specialist

Big I Kentucky

Business Insurance Service Specialist supporting clients in the insurance department and providing customer service. Position involves interacting with clients and assisting with various insurance processes.

Posted 6/19/2026full-timeLexington • Kentucky • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Assist account managers with servicing claims, billing inquiries, late payments, cancellations, non-renewals, refinancing, etc.
Process requests for auto ID cards, evidence of insurance, certificates of liability, etc.
Send updated auto ID cards to renewing clients.
Process endorsements/change requests upon renewal and throughout policy year.
Create applications/cancellation requests for new or existing policies.
Assemble/mail renewal materials and policies to clients.
Help develop and prepare marketing and renewal proposals for clients and prospects, including summaries of insurance.
Assist account manager in renewal evaluations, including highlighting coverage and pricing differences year over year.
Learn the quoting systems of the various insurance companies utilized to assist Account Managers in quoting, renewal assembly, billing, etc.
Process incoming electronic mail/emails – attaching appurtenant information to client in EPIC.
Promptly answer and return phone calls.
Process “agency billed” items for clients.
Seek ways to improve overall efficiencies and processes within the department.

Requirements

What you’ll need

College education or equivalent experience.
Ability to multi‐task and handle heavy workload with minimal supervision; able to self-check for accuracy; and independently research and analyze.
Demonstrated experience meeting deadlines and working with shifting priorities.
Ability to communicate orally and in writing with others (clients, colleagues, carrier partners) to explain complex issues, interpret complex information, and respond appropriately.
Working knowledge of Excel to create, navigate and manipulate reports, Word, PowerPoint and E‐mail applications.
Ability to step beyond the basics of the technologies we use in order to find better ways to utilize them and train others to learn those practices.
An understanding of insurance products and a current license from the State of Kentucky preferred but not required.

Benefits

Comp & perks

401(k)
401(k) matching
Flexible schedule
Health insurance
Paid time off
Parental leave
Profit sharing
Training & development
Vision insurance
Wellness resources

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

insurance processingclaims servicingbilling inquiriespolicy renewalendorsements processingmarketing proposalsquoting systemsreport manipulationdata analysis

Soft Skills

multi-taskingself-checking for accuracydeadline managementcommunication skillsindependent researchanalytical skillsadaptability

Certifications

insurance licenseState of Kentucky license