Insurance Customer Service Representative

Big I Illinois

Customer Service Representative handling insurance inquiries and providing solutions for AAdvantage Insurance Group. Engaging with clients to resolve issues and maintaining policy accuracy in a fun, driven environment.

Posted 4/17/2026full-timeAlabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $40,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Answer incoming call questions about insurance policies and insurance coverage issues or transferring them to the appropriate department.
Demonstrate accuracy in processing client policy modifications based on the data given.
Verify new customers coverage and present policyholders with proof of insurance paperwork.
Keep track of all customer inquiries and follow up to verify that all questions are answered.
Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available.
Present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.

Requirements

What you’ll need

Previous customer service experience
Knowledge of insurance products
Knowledge of Microsoft Office
Happy to engage and participate in social media ads, videos, and tradeshows
Positive Attitude
Desire to be around likeminded professionals
Excellent active listening, interpersonal, and communication skills

Benefits

Comp & perks

Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Life Insurance
Paid Time Off
Volunteer Hours
Professional Development Assistance
Referral Program
Potential Remote work hours
Bonus Pay
Commissions, if licensed
Onsite Gym
Flex hours

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

insurance policiesinsurance coverageclient policy modificationscustomer inquiriesinsurance product knowledge

Soft Skills

customer serviceactive listeninginterpersonal skillscommunication skillspositive attitude