Insurance Customer Service Representative
Big I Illinois
full-time
Posted on:
Location Type: Hybrid
Location: Alabama • Alaska • United States
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Salary
💰 $40,000 - $80,000 per year
About the role
- Answer incoming call questions about insurance policies and insurance coverage issues or transferring them to the appropriate department.
- Demonstrate accuracy in processing client policy modifications based on the data given.
- Verify new customers coverage and present policyholders with proof of insurance paperwork.
- Keep track of all customer inquiries and follow up to verify that all questions are answered.
- Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available.
- Present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.
Requirements
- Previous customer service experience
- Knowledge of insurance products
- Knowledge of Microsoft Office
- Happy to engage and participate in social media ads, videos, and tradeshows
- Positive Attitude
- Desire to be around likeminded professionals
- Excellent active listening, interpersonal, and communication skills
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Retirement Plan
- Life Insurance
- Paid Time Off
- Volunteer Hours
- Professional Development Assistance
- Referral Program
- Potential Remote work hours
- Bonus Pay
- Commissions, if licensed
- Onsite Gym
- Flex hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance policiesinsurance coverageclient policy modificationscustomer inquiriesinsurance product knowledge
Soft Skills
customer serviceactive listeninginterpersonal skillscommunication skillspositive attitude