Match Support Specialist

Big Brothers Big Sisters of South Central Indiana

Match Support Specialist providing support to volunteers, youth, and families in the Big Brothers Big Sisters program. Focus on exceptional customer service and maintaining positive match relationships.

Posted 7/31/2026full-timeDelaware • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $40,000 - $42,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in child safety, risk management, and positive youth development while providing exceptional customer service and support to volunteers, youth, and families. Effectively assesses needs, facilitates match relationships, and maintains accurate documentation to ensure program success.

Highest-signal resume keywords

Bachelor's Degree In Human ServicesSocial Work ExperienceChild Development KnowledgeRisk Management ExpertiseCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case WorkCounselingSocial ServicesDocumentation ManagementData Tracking

Soft Skills

Problem SolvingCommunicationCollaborationDiscretionJudgment

Certifications & Qualifications

Valid Driver's LicenseCar Insurance

Industry Keywords

Youth DevelopmentVolunteer EngagementFamily SupportProgram DevelopmentMatch Relationship Management

About the role

Key responsibilities & impact

Contributes to the Program team by providing exceptional customer service to volunteers, youth and families, to efficiently and effectively enroll, match and support them in the Big Brothers Big Sisters program.
Delivers quality service; works to facilitate a positive match experience; documents high quality, professional assessments and notes in the database; and meets or exceeds program goals.
Regularly exercise discretion and judgment to continually assess match relationships focusing on child safety, match relationship development, positive youth development, family engagement, and volunteer satisfaction.
Address and resolve real and/or potential problems and barriers once identified.
Assess needs and provide individual training, information, and support for each match participant to assure a positive youth development experience for the child, a high level of support and engagement for the family, and a successful and satisfying experience for the volunteer.
Apply strategic interventions to identify and strengthen match relationships that require extra support to continue to grow the match relationship.
Provide information and provide resources to youth and/or families in need of additional support or services.
Maintain contact to ensure the parties in need have obtained the appropriate resources and are on a path to resolution and/or success.
Provide high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
Ensure all school-based programs and community-based contacts and initiatives are operating within program guidelines.
Conduct introduction meetings for new match relationships and, as required, facilitate enrollment procedures to successfully enroll and acclimate participants into the Program.
Effectively administer all outcomes surveys with match participants and accurately track data; Responsible for maintaining accurate documentation and database entry per national and agency standards.
Collaborate with other service delivery staff to ensure smooth transition among functions.
Help in other program areas as part of the team when needed, attend events as requested by the agency.
Assist in program development and strategies for growth through participation with workgroups.
Assist in defining and meeting deliverables and/or outcomes for the Program team.
Regularly and consistently demonstrates the Big Brothers Big Sisters of Central Ohio values and guiding principles.
Performs other duties as assigned.

Requirements

What you’ll need

A documented bachelor’s degree in human services, Social Work, or other related areas with two years of relevant work experience in related fields, such as social work/case work, counseling, social services, child development, or other related fields as defined by the agency;
Must have a valid drivers’ license and reliable transportation with car insurance to meet job responsibilities

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Big Brothers Big Sisters of South Central Indiana Website LinkedIn All Job Openings 11 - 50 employees 💼 Consulting 🏥 Healthcare 🤝 Non-profit Consulting
Healthcare
Non-profit Big Brothers Big Sisters of South Central Indiana is a non-profit organization dedicated to enriching the lives of children in Monroe, Owen, and a portion of Putnam Counties by providing them with caring adult mentors. With a 41-year history in the local communities, the organization believes that every child has the potential to succeed and thrive. It primarily serves children from single-parent and low-income families or those with an incarcerated parent, connecting them with adult volunteers ('Bigs') who act as mentors. As the nation’s largest donor and volunteer-supported mentoring network, Big Brothers Big Sisters focuses on making meaningful matches and providing monitored support. Match Support Specialist Job not on LinkedIn 🔥 1 hour ago 🏢🏡 Delaware – Hybrid 💵 $40k - $42k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Contributes to the Program team by providing exceptional customer service to volunteers, youth and families, to efficiently and effectively enroll, match and support them in the Big Brothers Big Sisters program.
Delivers quality service; works to facilitate a positive match experience; documents high quality, professional assessments and notes in the database; and meets or exceeds program goals.
Regularly exercise discretion and judgment to continually assess match relationships focusing on child safety, match relationship development, positive youth development, family engagement, and volunteer satisfaction.
Address and resolve real and/or potential problems and barriers once identified.
Assess needs and provide individual training, information, and support for each match participant to assure a positive youth development experience for the child, a high level of support and engagement for the family, and a successful and satisfying experience for the volunteer.
Apply strategic interventions to identify and strengthen match relationships that require extra support to continue to grow the match relationship.
Provide information and provide resources to youth and/or families in need of additional support or services.
Maintain contact to ensure the parties in need have obtained the appropriate resources and are on a path to resolution and/or success.
Provide high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
Ensure all school-based programs and community-based contacts and initiatives are operating within program guidelines.
Conduct introduction meetings for new match relationships and, as required, facilitate enrollment procedures to successfully enroll and acclimate participants into the Program.
Effectively administer all outcomes surveys with match participants and accurately track data; Responsible for maintaining accurate documentation and database entry per national and agency standards.
Collaborate with other service delivery staff to ensure smooth transition among functions.
Help in other program areas as part of the team when needed, attend events as requested by the agency.
Assist in program development and strategies for growth through participation with workgroups.
Assist in defining and meeting deliverables and/or outcomes for the Program team.
Regularly and consistently demonstrates the Big Brothers Big Sisters of Central Ohio values and guiding principles.
Performs other duties as assigned. 🎯 Requirements
A documented bachelor’s degree in human services, Social Work, or other related areas with two years of relevant work experience in related fields, such as social work/case work, counseling, social services, child development, or other related fields as defined by the agency;
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