Match Support Specialist

Big Brothers Big Sisters of South Central Indiana

Match Support Specialist providing exceptional service to volunteers, youth, and families for the Big Brothers Big Sisters program in Ohio. Facilitating enrollments and ensuring positive match experiences across the program.

Posted 6/12/2026full-timeColumbus • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $40,000 - $42,000 per yearWebsite

About the role

Key responsibilities & impact

Contributes to the Program team by providing exceptional customer service to volunteers, youth and families, to efficiently and effectively enroll, match and support them in the Big Brothers Big Sisters program.
Delivers quality service; works to facilitate a positive match experience.
Documents high quality, professional assessments and notes in the database; and meets or exceeds program goals.
Regularly exercise discretion and judgment to continually assess match relationships focusing on child safety, match relationship development, positive youth development, family engagement, and volunteer satisfaction.
Address and resolve real and/or potential problems and barriers once identified.
Assess needs and provide individual training, information, and support for each match participant to assure a positive youth development experience for the child, a high level of support and engagement for the family, and a successful and satisfying experience for the volunteer.
Apply strategic interventions to identify and strengthen match relationships that require extra support to continue to grow the match relationship.
Provide information and provide resources to youth and/or families in need of additional support or services. Maintain contact to ensure the parties in need have obtained the appropriate resources and are on a path to resolution and/or success.
Provide high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
Ensure all school-based programs and community-based contacts and initiatives are operating within program guidelines.
Conduct introduction meetings for new match relationships and, as required, facilitate enrollment procedures to successfully enroll and acclimate participants into the Program.
Effectively administer all outcomes surveys with match participants and accurately track data; Responsible for maintaining accurate documentation and database entry per national and agency standards.
Collaborate with other service delivery staff to ensure smooth transition among functions.
Help in other program areas as part of the team when needed, attend events as requested by the agency.
Assist in program development and strategies for growth through participation with workgroups.
Assist in defining and meeting deliverables and/or outcomes for the Program team.
Regularly and consistently demonstrates the Big Brothers Big Sisters of Central Ohio values and guiding principles.
Performs other duties as assigned.

Requirements

What you’ll need

A documented bachelor’s degree, from an accredited college or university, in a field that is determined by that agency to be appropriate for the position(s), or candidates shall be within six months of degree completion
A documented associate degree or two years of higher education experience, from an accredited college or university in a field that is determined by the agency to be appropriate for the position(s) and two years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related fields as defined by the agency; or
Four years of relevant work experience with children in a social services environment, and/or understanding of child development and family dynamics
Must have viable transportation, and valid drivers’ license to meet job responsibilities

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Big Brothers Big Sisters of South Central Indiana Website LinkedIn All Job Openings 11 - 50 employees Big Brothers Big Sisters of South Central Indiana enriches the lives of children in Monroe, Owen, and a portion of Putnam Counties by providing them with caring adult mentors.With a 41 year history in the local communities, Big Brothers Big Sisters has operated under the belief that inherent in every child is the ability to succeed and thrive in life. Most children served by Big Brothers Big Sisters are in single-parent and low-income families or households where a parent is incarcerated. As the nation’s largest donor and volunteer supported mentoring network, Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers (“Bigs”) and children (“Littles”). Staff:Danell Witmer -Executive Director, dwitmer@bigsindiana.orgCaitlyn Graber -Program Manager, cgraber@bigsindiana.orgTyler Garzinski- Development Associate, tgarzinski@bigsindiana.org Adrian Mable Jr.- Match Support Specialist, amable@bigsindiana.orgDonna Treanor- Executive Coordinator & Community Liaison, bbbs@bigsindiana.orgJennifer True- Community-Based Match Support Specialist, jtrue@bigsindiana.orgBig Brothers Big Sisters Board of Directors:Kelly Abel- President Weddle BrothersLesley Snyder- V.P. of Fund DevelopmentIU Health BloomingtonDaniel Cyr- SecretaryCarmin Parker, PCJack HarlowRetired Department of CorrectionsJim InmanGerman American BankLaine MelloCatalentTamra RanardBlake Rowe- V.P. of GovernanceWeddle BrothersJoya Kelly- V.P. of FinanceRemax AcclaimedSherry Dunbar-KruzanTasusFrances HillRetired Monroe County JudgeFaron LakeSouthern Indiana Home InspectionsMark OylerBill C. Brown, AssociatesOwen County Advisory Board:Charlotte ChurchNancy DealMitchell FleetwoodKelsey HanlonEd Staubach Match Support Specialist Job not on LinkedIn 🔥 39 minutes ago 🏢🏡 Columbus – Hybrid 💵 $40k - $42k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Contributes to the Program team by providing exceptional customer service to volunteers, youth and families, to efficiently and effectively enroll, match and support them in the Big Brothers Big Sisters program.
Delivers quality service; works to facilitate a positive match experience.
Documents high quality, professional assessments and notes in the database; and meets or exceeds program goals.
Regularly exercise discretion and judgment to continually assess match relationships focusing on child safety, match relationship development, positive youth development, family engagement, and volunteer satisfaction.
Address and resolve real and/or potential problems and barriers once identified.
Assess needs and provide individual training, information, and support for each match participant to assure a positive youth development experience for the child, a high level of support and engagement for the family, and a successful and satisfying experience for the volunteer.
Apply strategic interventions to identify and strengthen match relationships that require extra support to continue to grow the match relationship.
Provide information and provide resources to youth and/or families in need of additional support or services. Maintain contact to ensure the parties in need have obtained the appropriate resources and are on a path to resolution and/or success.
Provide high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
Ensure all school-based programs and community-based contacts and initiatives are operating within program guidelines.
Conduct introduction meetings for new match relationships and, as required, facilitate enrollment procedures to successfully enroll and acclimate participants into the Program.
Effectively administer all outcomes surveys with match participants and accurately track data; Responsible for maintaining accurate documentation and database entry per national and agency standards.
Collaborate with other service delivery staff to ensure smooth transition among functions.
Help in other program areas as part of the team when needed, attend events as requested by the agency.
Assist in program development and strategies for growth through participation with workgroups.
Assist in defining and meeting deliverables and/or outcomes for the Program team.
Regularly and consistently demonstrates the Big Brothers Big Sisters of Central Ohio values and guiding principles.
Performs other duties as assigned. 🎯 Requirements
A documented bachelor’s degree, from an accredited college or university, in a field that is determined by that agency to be appropriate for the position(s), or candidates shall be within six months of degree completion
A documented associate degree or two years of higher education experience, from an accredited college or university in a field that is determined by the agency to be appropriate for the position(s) and two years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related fields as defined by the agency; or
Four years of relevant work experience with children in a social services environment, and/or understanding of child development and family dynamics
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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrydocumentationassessmentprogram developmentoutcomes trackingrisk managementchild safetymatch relationship developmentstrategic interventionstraining

Soft Skills

customer serviceproblem solvingdiscretionjudgmentcollaborationcommunicationengagementsupportfacilitationteamwork