Senior Director, IT Business Partner – Commercial, Medical & Patient Engagement

Bicara Therapeutics

. Serve as the primary IT partner to Medical Affairs, Commercial, Market Access, and Patient Advocacy teams .

Posted 5/12/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesSenior💰 $267,000 - $310,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary IT partner to Medical Affairs, Commercial, Market Access, and Patient Advocacy teams
Translate business strategy into a clear, phased digital roadmap spanning Medical through Commercial launch and beyond
Partner with senior leadership to shape launch readiness strategy, ensuring systems and data decisions are scalable and fit for commercialization
Contribute to cross-functional planning and provide strategic input into business and operational decisions
Oversee external vendors, CROs, and system integrators to ensure successful execution
Support planning, budgeting, and prioritization processes related to digital and IT investments
Provide clear, structured communication and updates to leadership on progress, risks, and opportunities
Lead the design and implementation of a unified digital ecosystem supporting CRM and field engagement (e.g., Veeva CRM), MLR and content management (e.g., PromoMats / MedComms), publications, grants, and medical information systems, patient engagement and support platforms (e.g., hub services, case management), commercial operations systems (e.g., pricing, GTN, contracts, incentive compensation)
Transition from vendor-managed tools to scalable, sponsor-owned platforms
Ensure seamless integration across CRM, content, patient systems, and platforms
Collaborate with IT infrastructure teams to enable digital capabilities for Medical Science Liaisons (MSLs) and future Commercial field teams
Deliver solutions that support KOL engagement, territory alignment, targeting, and segmentation
Partner with Medical and Commercial teams to drive adoption, training, and effective use of field systems
Support Patient Advocacy and Market Access teams through implementation of systems that enable patient support, and access
Ensure patient-related systems are compliant with privacy regulations (e.g., HIPAA) and integrated into the broader data ecosystem.
Enable insights into patient journey, access barriers, and program effectiveness.
Define and implement a scalable data strategy across Medical, Commercial, and Patient domains.
Enable data capabilities HCP/KOL master data, field engagement and claims
Partner with stakeholders to deliver analytics and insights supporting field effectiveness, KOL engagement and commercial decision-making
Ensure all systems meet applicable regulatory and compliance requirements, including GxP, 21 CFR Part 11, HIPAA, and Sunshine Act reporting.

Requirements

What you’ll need

Bachelor’s degree required; advanced degree (MBA or equivalent) preferred
10+ years of experience in IT within biotech or pharmaceutical organizations
Deep experience supporting Medical Affairs, Commercial, or Patient Engagement functions
Strong understanding of CRM platforms (Veeva preferred), MLR systems, and commercial data ecosystems
Experience working in a pre-commercial or emerging biotech environment
Proven ability to lead cross-functional initiatives and influence stakeholders
Strong communication skills with the ability to translate complex concepts into clear, actionable insights.

Benefits

Comp & perks

Comprehensive benefits and wellness package including medical, dental, and vision coverage upon hire
Eligible for both short term and long-term incentives, including cash bonus and equity incentive opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital roadmapdata strategyanalyticsKOL engagementfield engagementpatient support systemscompliance requirementscommercial operations systemsCRM platformsMLR systems

Soft Skills

communication skillscross-functional leadershipstakeholder influencestrategic inputplanningbudgetingprioritizationstructured communicationcollaborationproblem-solving

Certifications

Bachelor's degreeMBA or equivalent