Customer Support Associate

Betterment

Customer Support Associate providing excellent service via multiple channels in a financial services firm. Supporting users in understanding investment products and resolving issues with a dedicated support team.

Posted 4/24/2026full-timeRemote • California, District of Columbia, Massachusetts, New York, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $42,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver exceptional customer service via phone, email, live chat, and social media
Explain complex investment principles clearly
Provide end-to-end customer support
Troubleshoot customer issues effectively
Act as the internal voice of the customer

Requirements

What you’ll need

Exceptional written communication skills
Interest in becoming a subject matter expert in finance and personal investing
Technical savvy for navigating complex systems
Problem-solving skills with initiative
Customer service experience in various industries
Sound judgment, flexibility, and enthusiasm for teamwork
40 hours per week, may include weekends
Strong WiFi connection required, equipment provided

Benefits

Comp & perks

Competitive equity package
Health, dental and vision benefits
Life and AD&D insurance
Short-term and long-term disability insurance
Employee Assistance Program (EAP)
Commuter and parking benefits
Flexible Spending Account (FSA) / Health Savings Account (HSA)
401(k) with employer match
Generous PTO policy

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

exceptional written communication skillsproblem-solving skillsinitiativecustomer service experiencesound judgmentflexibilityenthusiasm for teamwork