Payments & Fraud Associate

Betr

Payments & Fraud Associate ensuring customer satisfaction in real money gaming app with a focus on resolving user issues and payment operations. Join a team that's rapidly growing in the sports and gaming industry.

Posted 6/29/2026full-timeMiami • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support, particularly in online gaming and payment systems, with a strong focus on resolving user inquiries and enhancing user experience. Proficient in utilizing customer support tools and conducting investigations related to account irregularities and fraud.

Highest-signal resume keywords

Customer Support ExperienceKnowledge of Online Gaming FraudExperience with Payment ProvidersStrong Verbal and Written CommunicationAbility to Multitask Effectively

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account InvestigationsDue Diligence InvestigationsPayment ProcessingFraud DetectionUser Insights Analysis

Soft Skills

EmpathyOrganizational SkillsFlexibilityAttention to DetailInterpersonal Skills

Tools & Technologies

Customer Support ToolsIntercomMobile Application SupportInternal Admin Tools

Industry Keywords

Online GamingSportsbookUser InquiriesPayment SystemsAccount Management

About the role

Key responsibilities & impact

Support and resolve user issues and inquiries in a professional and timely manner
Use email & chat to support and to resolve issues and inquiries, exceeding expectations to deliver outstanding support
Capture user insights and trends to inform all areas of the business for enhancements, including product, marketing, and operations.
Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.
Review and approve player deposits and withdrawal requests
Review accounts for potential irregularities and conduct basic account investigations
Conduct due diligence investigations based on internal processes
Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users
Provide technical assistance to fans regarding our mobile application
Ability to use and understand our internal admin tools, review accounts, pay attention to detail, notice trends, and resolve issues

Requirements

What you’ll need

2+ years’ experience in customer focused role or 1 + Payments or Fraud related experience
Knowledge of online gaming fraud, payments, gaming and sportsbook tools, systems and reports are highly preferred
Experience with payment providers (PayPal, Online Banking, card processing)
Experience working with Customer Support tools like intercom etc.
Strong verbal, written, and interpersonal skills with the ability to communicate clearly and effectively
Ability to multitask efficiently and effectively
Self-motivated with excellent organizational skills, the ability to be flexible, & prioritize responsibilities
Ability to listen attentively to user needs and concerns; demonstrate empathy and build rapport

Benefits

Comp & perks

Equal employment opportunities
Encouragement of diverse perspectives