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Payments & Fraud Associate
BetrPayments & Fraud Associate ensuring customer satisfaction in real money gaming app with a focus on resolving user issues and payment operations. Join a team that's rapidly growing in the sports and gaming industry.
About the role
Key responsibilities & impact- Support and resolve user issues and inquiries in a professional and timely manner
- Use email & chat to support and to resolve issues and inquiries, exceeding expectations to deliver outstanding support
- Capture user insights and trends to inform all areas of the business for enhancements, including product, marketing, and operations.
- Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.
- Review and approve player deposits and withdrawal requests
- Review accounts for potential irregularities and conduct basic account investigations
- Conduct due diligence investigations based on internal processes
- Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users
- Provide technical assistance to fans regarding our mobile application
- Ability to use and understand our internal admin tools, review accounts, pay attention to detail, notice trends, and resolve issues
Requirements
What you’ll need- 2+ years’ experience in customer focused role or 1 + Payments or Fraud related experience
- Knowledge of online gaming fraud, payments, gaming and sportsbook tools, systems and reports are highly preferred
- Experience with payment providers (PayPal, Online Banking, card processing)
- Experience working with Customer Support tools like intercom etc.
- Strong verbal, written, and interpersonal skills with the ability to communicate clearly and effectively
- Ability to multitask efficiently and effectively
- Self-motivated with excellent organizational skills, the ability to be flexible, & prioritize responsibilities
- Ability to listen attentively to user needs and concerns; demonstrate empathy and build rapport
Benefits
Comp & perks- Equal employment opportunities
- Encouragement of diverse perspectives
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Account InvestigationsDue Diligence InvestigationsPayment ProcessingFraud DetectionUser Insights Analysis
Soft Skills
EmpathyOrganizational SkillsFlexibilityAttention to DetailInterpersonal Skills