Associate IT Service Desk Technician, Night Shifts

Betfair Romania Development

IT service desk technician supporting FanDuel’s sports-tech entertainment platform in Romania during night and weekend shifts. Resolving hardware, software, access, and network issues for internal users across European and US time zones.

Posted 8/4/2026full-timeRemote • 🇷🇴 RomaniaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with expertise in diagnosing hardware and software issues, providing user guidance, and maintaining accurate support records. Proficient in leveraging AI-powered tools and collaborating effectively with diverse teams to enhance support quality.

Highest-signal resume keywords

IT Support ExperienceCustomer Support ExperienceProficiency in Microsoft WindowsStrong Knowledge of Networking PrinciplesIT Certifications (ITIL, CompTIA A+, Microsoft Certified IT Professional)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnosing Hardware IssuesResolving Software IssuesNetwork TroubleshootingSetting Up User AccountsUpdating Knowledge Base ArticlesMonitoring Network ConnectivityUsing AI-Powered Support ToolsTechnical Problem-SolvingMaintaining Support RecordsSoftware Usage Guidance

Soft Skills

Excellent Communication SkillsCustomer Service SkillsAttention to DetailAdaptabilityEmpathy

Tools & Technologies

Ticketing SystemEmail SupportMicrosoft Office 365MacOSKnowledge Management Systems

Certifications & Qualifications

ITILCompTIA A+Microsoft Certified IT Professional

Industry Keywords

Technical SupportUser SupportIT Best PracticesNetwork ConnectivityEmerging Technologies

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Respond to IT support requests from users via email or ticketing system
Diagnose and resolve hardware and software issues
Provide guidance and assistance to users experiencing technical problems
Set up new user accounts and profiles with appropriate access and permissions
Monitor and troubleshoot network connectivity issues
Maintain accurate records of support requests, resolutions, and user interactions
Update knowledge base articles and documentation
Guide users on IT best practices, software usage, and security protocols
Collaborate with IT staff and departments on complex technical issues and projects
Participate in team meetings, training, and professional development activities
Leverage AI-powered support tools and knowledge management systems to improve troubleshooting efficiency and support quality
Provide technical support to internal FanDuel users during night and weekend shifts across European and US time zones

Requirements

What you’ll need

Availability to work night and weekend shifts reliably
1+ years of Customer Support experience
Previous experience in an IT support role or similar position
Advanced level of English
Strong knowledge of computer hardware, software, and networking principles
Proficiency in Microsoft Windows, macOS, Office 365, and other relevant technologies
Excellent problem-solving, communication, and customer service skills
Ability to work independently and prioritize tasks effectively
IT certifications such as ITIL, CompTIA A+, or Microsoft Certified IT Professional are a plus
Patient and empathetic approach to user support
Attention to detail and commitment to accuracy
Adaptability and willingness to learn new technologies and AI-powered tools
Professionalism and integrity when handling sensitive and confidential information
Curiosity and openness toward AI and emerging technologies
Ability to work effectively with diverse teams across departments

Benefits

Comp & perks

Hybrid & remote working options
€1,000 per year for self-development
Company share scheme
25 days of annual leave per year
20 days per year to work abroad
5 personal days/year
Flexible benefits: travel, sports, hobbies
Extended health, dental and travel insurances
Customized well-being programmes
Career growth sessions
Thousands of online courses through Udemy
A variety of engaging office events