Betfair Romania Development

HR Operations Manager, Italian, Flutter Functions

Betfair Romania Development

full-time

Posted on:

Location Type: Hybrid

Location: Cluj-Napoca • Romania

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Job Level

Junior

About the role

  • Lead a team of HR Operations members managing customer queries end-to-end, processing Workday transactions, and managing mass data uploads where applicable.
  • People and performance management.
  • Work with HRBPs and TAs across the business to understand demand and local needs.
  • Build a strong working relationship across Group HR Operations Teams, regardless of their location.
  • Drive a high-performance customer focussed culture across the team.
  • Point of escalation for issues and concerns.
  • Manage escalations and issues arising from team activity.
  • Ensure agreed KPIs and metrics are achieved within your team ensuring business requirements are met.
  • Review team’s performance on a regular basis, using real time data to identify key issues and predict future challenges and trends.
  • Work in an agile way to support other teams as needed during periods of peak activity.
  • Support and drive People Services projects such as implementation of Case Management tooling and any other EMEA country specific requirements.

Requirements

  • Experience of HR Shared Services Operational Management in an international company.
  • Italian language – advanced – required.
  • Excellent written communication skills, in Italian and English.
  • Previous HR experience supporting Italy and / or solid knowledge of Italian labour legislation is an advantage.
  • Extensive experience working within global HR Operations teams with understanding of the day-to-day operational processes.
  • Strong stakeholder management skills with excellent communication skills.
  • Ability to monitor KPIs to measure service quality in order to drive continuously improved operational excellence.
  • Team player with strong people management skills; able to support the day to day running of an HR Global Hub team.
  • Analytical mindset with ability to identify and solve problems as required.
  • Improvement and opportunity mindset.
Benefits
  • €1,000 per year for self-development
  • Company share scheme
  • 25 days of annual leave per year
  • 20 days per year to work abroad
  • 5 personal days/year
  • Flexible benefits: travel, sports, hobbies
  • Extended health, dental and travel insurances
  • Customized well-being programmes
  • Career growth sessions
  • Thousands of online courses through Udemy
  • A variety of engaging office events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR Shared Services Operational ManagementWorkday transactionsKPI monitoringCase Management toolingItalian labour legislation
Soft Skills
people managementstakeholder managementwritten communicationanalytical mindsetteam playerproblem-solvingcustomer focusperformance managementagile methodologycontinuous improvement