Act as the go-to resource for “How do I?” questions in the Workday Help case management tool.
Manage and process HR hire to retire transactions in Workday, including complex transactions and mass data uploads.
Responsible for escalating employee queries to the appropriate teams if needed.
Monitor the completion of employee queries end-to-end, identifying opportunities to improve processes.
Provide support to specific HR-led projects and/or initiatives as cascaded down from HR Operations management.
Collaborate with other Global HR Operations Partners to deliver a consistent, high-quality employee experience.

Requirements

Italian language – advanced – required.
Excellent written communication skills, in Italian and English.
Previous HR experience supporting Italy and / or solid knowledge of Italian labour legislation is an advantage.
Experience working within a customer service environment.
Experience working within HR Operations with knowledge of employee lifecycle processes preferred.
Proven ability to support employees across the globe, taking into account local nuances preferred.
Demonstrated ability to maintain confidentiality and manage sensitive data and/or employee matters.
Comfort navigating through and processing transactions in an HR enterprise system (Workday preferred).
Analytical mindset with ability to identify and solve problems as required.
Focused on employee experience and efficient process delivery.
Demonstrated ability to work effectively with diverse teams across various departments, fostering an environment of open communication and shared goals to achieve collective success.
Proven ability to set ambitious goals and continuously strive for improvement/Demonstrates a strong focus on achieving high-quality outcomes, consistently pushing for greater efficiency and performance.
Committed to being a reliable and supportive team member, fostering trust and collaboration.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

WorkdayHR hire to retire transactionsmass data uploadsemployee lifecycle processesdata processingproblem solvinganalytical skills

Soft Skills

written communicationcustomer serviceconfidentialityteam collaborationemployee experience focusprocess improvementgoal settingtrust building