Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Beside

Support Specialist – Freelance

Beside

Support Specialist addressing user inquiries with clarity and empathy. Guiding customers through platforms and ensuring smooth operations in a remote capacity.

Posted 7/23/2026contractRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support with a focus on clear communication, issue triage, and resolution. Proficient in navigating complex problems while maintaining SLA compliance and collaborating effectively in a written-first environment.

Highest-signal resume keywords
Native-Level EnglishExcellent Written CommunicationStrong Customer-Facing ExperienceComplex Issue InvestigationStartup Experience

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
ClarityEmpathyIndependenceCollaborationTransparency
Industry Keywords
TelecomAIConsumer AppSLA ComplianceWritten FrenchWritten Spanish

About the role

Key responsibilities & impact
  • Respond to users via chat and email with clarity, empathy, and expertise
  • Triage incoming issues and escalate intelligently with structured repro steps, logs, and context
  • Guide users through key workflows across our platforms
  • Ensure SLA compliance = deliver fast, reliable resolutions that help users operate their business smoothly
  • Help absorb volume spikes during peak periods
  • Collaborate in a public, written-first environment
  • Share discoveries with transparency and precision

Requirements

What you’ll need
  • Native-level English (written and spoken)
  • US-compatible time zone
  • Excellent written communication - clarity, tone, and structure
  • Strong customer-facing experience
  • Comfortable investigating complex, multi-layer issues (logs, repro steps, product behaviors)
  • Comfortable working independently
  • Startup, telecom, AI, or consumer app experience
  • Written French and/or Spanish (bonus)

Benefits

Comp & perks
  • Weekend availability
  • Work independently during weekend/OOO shifts with minimal direct oversight