Customer Service Representative – m/f/d
Berlitz Deutschland GmbH
full-time
Posted on:
Location Type: Office
Location: Koblenz • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- First point of contact for our customers.
- Independent support of our corporate and private customers.
- Coordination of instructors.
- Answering telephone calls and maintaining the customer database.
- Management of mail, materials, certificates and invoices.
Requirements
- Background in business administration or tourism.
- Ideally experience in customer service or office administration.
- Strong communication skills and customer focus.
- Team player.
- Strong organizational skills and flexibility.
- Very good German and English skills and solid PC/computer skills.
Benefits
- Permanent employment contract (38.5 hours per week).
- Varied range of tasks in an international environment.
- High level of personal responsibility.
- Family-like working atmosphere in a multinational, dynamic team.
- Language courses and business seminars at discounted employee rates.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer database managementoffice administrationinvoice managementcertificate management
Soft skills
communication skillscustomer focusteam playerorganizational skillsflexibility