Client Success Manager
Benivo
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as the main point of contact for all post-go-live client matters
- Build strong, trusted relationships with client stakeholders
- Schedule and lead client meetings with clear agendas, structured follow-ups, and ongoing cadence
- Share relevant product updates, insights, and best practices
- Lead QBRs and strategic business reviews
- Educate clients on new features and drive adoption
- Cultivate advocacy and gather client references
- Share marketing collateral and invite to webinars
- Drive adoption of new features and track usage metrics
- Proactively engage clients with tailored guidance on how to leverage new features
- Create and deliver client-facing training materials and walkthroughs
- Monitor engagement to identify areas where additional enablement is needed
- Own red account reporting and recovery plans
- Track product usage, feedback, escalations, and satisfaction
- Maintain client CRM records and CSM dashboards
- Conduct regular internal reviews to align on account status
- Own the commercial renewal process for assigned accounts
- Identify expansion opportunities aligned with client needs
- Manage and scope client change requests (e.g., policy updates, new locations, new features)
- Maintain and update renewal strategy slides; flag blockers early
- Partner with Sales and Product to pitch upsell opportunities
- Ensure client commitments are managed in JIRA and delivered cross-functionally
- Collaborate with Delight, Product, and Advisory teams for seamless delivery
- Share client updates bi-weekly in internal forums and dashboards
Requirements
- Experience in the Global Mobility industry or HR Tech is a must for this role
- Excellent client communication and relationship-building skills
- Strong commercial awareness with ability to manage renewals and identify upsell
- Highly organised with strong follow-through and attention to detail
- Experience working cross-functionally in a fast-paced environment
- Ability to translate complex features into simple client training materials
- Experience managing client-driven change requests and aligning cross-functional delivery
- Proficient in CRM systems, reporting tools, and task management platforms
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client training materialsusage metricsaccount reportingrenewal strategychange requests
Soft skills
client communicationrelationship-buildingcommercial awarenessorganisational skillsattention to detailcross-functional collaboration