Customer Service Specialist

Bekaert

Customer Service Specialist at Bekaert handling customer inquiries via phone, email, and social media. Responsible for problem resolution, order processing, and maintaining customer information.

Posted 7/25/2026full-timeShenyang • 🇨🇳 ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering high-quality customer service, effectively handling inquiries and complaints while maintaining accurate customer information. Proficient in utilizing customer service software to enhance customer satisfaction and streamline processes.

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsProblem-Solving SkillsCustomer Service Software ProficiencyBachelor's Degree in Business Administration

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Interpersonal Skills

Tools & Technologies

Customer Service Software

Industry Keywords

Billing InquiriesCustomer InquiriesService RequestsCustomer FeedbackCommunication Procedures

About the role

Key responsibilities & impact

Responsible for delivering best possible service in relation to billing inquiries, customer inquiries, service requests, suggestions, and complaints.
Handle inbound customer inquiries via phone, email, or social media, providing high-quality customer service.
Identify, evaluate, and solve customer problems, ensuring customer satisfaction.
Process orders, forms, and applications accurately.
Maintain and update customer information in the customer service database.
Gather and relay customer feedback to improve products and services.
Escalate complex issues to supervisors when necessary.
Follow communication procedures, guidelines, and policies.
Engage in training sessions to enhance product knowledge and customer service skills.

Requirements

What you’ll need

Minimum 3 years of experience in customer service
Excellent communication, problem-solving, and interpersonal skills
Proficiency in customer service software and tools
Bachelor’s degree in Business Administration, Management, or a related field

Benefits

Comp & perks

Be part of something bigger!
140+ year old heritage of excellence
Commitment to pushing the boundaries of steel wire transformation
Professional development opportunities