Connection Advisor Associate, Call Center – Healthcare Scheduler

Be Well Pharmacy

Connection Advisor Associate managing incoming calls and scheduling appointments at Hennepin Healthcare. Bilingual Spanish applicants are preferred for this remote role.

Posted 7/23/2026full-timeRemote • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication in a call center environment. Proficient in patient registration processes and compliance with healthcare guidelines.

Highest-signal resume keywords

Customer Service ExperienceData Entry SkillsCall Center ExperienceBilingual SpanishProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Look-UpPatient RegistrationAppointment SchedulingPayment ProcessingDemographic Information Capture

Soft Skills

Communication SkillsMentoringTime ManagementAdaptabilityTeam Collaboration

Certifications & Qualifications

High School Diploma

Industry Keywords

HealthcareFederal GuidelinesState GuidelinesHHS GuidelinesProcess Improvement

About the role

Key responsibilities & impact

Answers assigned calls; prioritizes, screens, and/or redirects calls as needed.
Answers questions, handles routine matters, and takes messages
Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures
Obtains and accurately captures demographic and emergency contact information and patient’s health insurance information provided by the patient or caller
Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures
Assists with shadowing and mentoring newly onboarded Connection Advisor Associate team members
Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed
Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices
Completes all work assignments within the time allowed
Requests and processes payments for co-pays, pre-pays, and outstanding balances
Meets all key performance and call quality standards
Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed
Performs other duties as assigned, but only after appropriate training

Requirements

What you’ll need

High School Diploma
One year data look-up/data entry experience
Two years’ experience in customer service involving complex analytical problem-solving skills
One year’s experience in a call center with an emphasis in customer service/medical industry
One year of remote work experience
Bilingual Spanish -OR- An approved equivalent combination of education and experience

Benefits

Comp & perks

Medical
Dental
Vision
Life
Short and Long-term Disability Insurance
Retirement Funds
Paid Time Off
Tuition reimbursement
License and Certification reimbursement