Senior Connection Advisor, Call Center – Healthcare Scheduler

Be Well Pharmacy

Connection Advisor Senior providing patient scheduling and call center support in a remote role for Hennepin Healthcare. Responsible for answering calls, scheduling, and patient assistance.

Posted 7/16/2026full-timeRemote • Minnesota • 🇺🇸 United StatesSenior💰 $23 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within a call center environment, with strong skills in complex scheduling, data entry, and compliance with healthcare guidelines. Proficient in mentoring and supporting team members while driving process improvements.

Highest-signal resume keywords

Customer Service ExperienceComplex SchedulingData Entry SkillsCall Center ExperienceHealthcare Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient RegistrationAppointment SchedulingDemographic Information CapturePayment Processing

Soft Skills

Analytical Problem-SolvingMentoringCommunication

Certifications & Qualifications

High School Diploma

Industry Keywords

HealthcareCall CenterCustomer ServiceProcess ImprovementFederal Guidelines

About the role

Key responsibilities & impact

Answers assigned calls; prioritizes, screens, and/or redirects calls as needed.
Answers questions, handles routine matters, and takes messages
Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures
Handles complex scheduling that often requires multiple appointments or with different providers and modalities
Obtains and accurately captures demographic and emergency contact information and patient’s health insurance information provided by the patient or caller
Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures
Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members
Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed
Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices
Completes all work assignments within the time allowed
Requests and processes payments for co-pays, pre-pays, and outstanding balances
Meets all key performance and call quality standards
Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed
Performs other duties as assigned, but only after appropriate training

Requirements

What you’ll need

High School Diploma
Two years data look-up/data entry experience
Two years’ experience in customer service involving complex analytical problem-solving skills
Two years’ experience in a call center with emphasis in a customer service/medical industry
6 months of Connection Advisor Intermediate experience or specialized clinic operational experience
One year of remote work experience -OR- An approved equivalent combination of education and experience

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Short and Long-term Term Disability Insurance
Retirement Funds
Paid Time Off
Tuition reimbursement