Connection Advisor Intermediate, Call Center, Healthcare Scheduler

Be Well Pharmacy

Connection Advisor Intermediate managing healthcare scheduling calls within Hennepin Healthcare's remote call center. Handling appointments, patient information, and inquiries effectively and efficiently.

Posted 7/1/2026full-timeRemote • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $28 per hourWebsite

About the role

Key responsibilities & impact

Answers assigned calls; prioritizes, screens, and/or redirects calls as needed.
Answers questions, handles routine matters, and takes messages
Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures
Handles complex scheduling that often requires multiple appointments or with different providers and modalities
Obtains and accurately captures demographic and emergency contact information and patient’s health insurance information provided by the patient or caller
Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures
Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members
Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed
Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices
Completes all work assignments within the time allowed
Requests and processes payments for co-pays, pre-pays, and outstanding balances
Meets all key performance and call quality standards
Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed
Performs other duties as assigned, but only after appropriate training

Requirements

What you’ll need

High School Diploma
One year data look-up/data entry experience
Two years’ experience in customer service involving complex analytical problem-solving skills
One year experience in a call center with emphasis in a customer service/medical industry
6 months of Connection Advisor Associate experience or specialized clinic operational experience
One year of remote work experience -OR- An approved equivalent combination of education and experience

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Short and Long-term Disability Insurance
Retirement Funds
Paid Time Off
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data Look-UpPatient RegistrationAppointment SchedulingPayment ProcessingDemographic Information Capture

Soft Skills

Professional CommunicationMentoringProcess Improvement

Certifications

High School Diploma