FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
B
Connection Advisor, Intermediate – Call Center, Healthcare Scheduler
Be Well PharmacyConnection Advisor Intermediate responsible for answering patient calls and scheduling appointments at Hennepin Healthcare. Delivering exceptional service in a fast-paced call center environment while working remotely from Minnesota.
About the role
Key responsibilities & impact- Answers assigned calls; prioritizes, screens, and/or redirects calls as needed.
- Answers questions, handles routine matters, and takes messages
- Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures
- Handles complex scheduling that often requires multiple appointments or with different providers and modalities
- Obtains and accurately captures demographic and emergency contact information and patient’s health insurance information provided by the patient or caller
- Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures
- Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members
- Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed
- Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices
- Completes all work assignments within the time allowed
- Requests and processes payments for co-pays, pre-pays, and outstanding balances
- Meets all key performance and call quality standards
- Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed
- Performs other duties as assigned, but only after appropriate training
Requirements
What you’ll need- High School Diploma
- One year data look-up/data entry experience
- Two years’ experience in customer service involving complex analytical problem-solving skills
- One year experience in a call center with emphasis in a customer service/medical industry
- 6 months of Connection Advisor Associate experience or specialized clinic operational experience
- One year of remote work experience -OR- An approved equivalent combination of education and experience
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life
- Short and Long-term Disability Insurance
- Retirement Funds
- Paid Time Off
- Tuition reimbursement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data EntryPatient RegistrationSchedulingPayment ProcessingAnalytical Problem-Solving
Soft Skills
Customer-OrientedMentoringProcess ImprovementTime Management
Certifications
High School Diploma