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Junior Customer Success Consultant – Focus on B2B Implementation
Be.AliantConsultor de Customer Success apoiando implantação B2B na Be.Aliant, empresa brasileira de soluções digitais de compliance. Acompanhamento consultivo da jornada e relacionamento estratégico com clientes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and B2B account management, with a strong focus on building consultative relationships and enhancing the customer journey. Proficient in utilizing CRM systems and analytical tools to support customer implementations and retention strategies.
Highest-signal resume keywords
Customer Success ExperienceB2B Account ManagementCRM Systems (HubSpot)Verbal and Written Communication SkillsAnalytical and Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Journey KnowledgeOnboarding ExperienceRetention StrategiesIntermediate ExcelBasic to Intermediate PowerPoint
Soft Skills
Consultative Relationship BuildingOrganizational SkillsAnalytical Skills
Tools & Technologies
CRM SystemsHubSpot
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
B2BSaaSDigital SolutionsComplianceGRCLGPDESG
About the role
Key responsibilities & impact- Monitor customers' journey
- Ensure a consultative, close, and strategic experience in customers' use of the company's solutions
- Work in the Customer Success team
- Support B2B implementations and customer relationships
Requirements
What you’ll need- Previous experience in customer service, account management, or Customer Success in B2B companies
- Experience in technology, software, SaaS, or digital solutions companies
- Strong verbal and written communication skills
- Organized, analytical, and able to manage competing priorities
- Ability to build consultative relationships with clients
- Bachelor's degree
- Intermediate knowledge of Excel
- Basic to intermediate knowledge of PowerPoint
- Experience with CRM systems, preferably HubSpot
- Knowledge of the customer journey, onboarding, or retention is a plus
- Experience in Compliance, GRC, LGPD (Brazilian data protection law), ESG, or regulatory companies is a plus
- English and/or Spanish is a plus
Benefits
Comp & perks- National SulAmérica health plan with 100% of the monthly premium covered by the company (co-payments apply based on usage)
- Amil dental plan with different options to choose from
- TotalPass for fitness activities and leisure
- Programs and partnerships focused on physical and mental health
- Petlove benefits to support your pet's health and well-being
- Childcare assistance, according to internal policy
- iFood Benefits card: flexible modality to manage your balance according to your preferences
- Transportation voucher (VT) in accordance with current legislation or mobility reimbursement (ride-hailing, charter bus, or parking), per internal policy
- Profit-sharing (PLR) tied to target achievement
- Celebratory activities and recognition initiatives throughout the year, such as gifts and celebrations for work anniversaries, marriages, and births
- Day off during your birthday month