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Manager, Modern Workplace Technology Consulting
BDO CanadaModern workplace consulting manager delivering Microsoft 365 solutions for BDO, a Canadian professional services firm. Leading client engagements, pre-sales, roadmaps, and teams across major Microsoft collaboration technologies.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Microsoft 365 Modern Work tools, including Microsoft Copilot, SharePoint, Teams, and Viva, while effectively managing client engagements and leading teams. Strong capabilities in project management, business analysis, and developing modern workplace strategies are essential.
Highest-signal resume keywords
Microsoft 365 Modern Work ToolsProject ManagementTeam LeadershipChange ManagementClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Copilot for M365SharePointTeamsVivaRequirements GatheringBusiness AnalysisEnd-User DocumentationTraining on Microsoft ServicesStrategic PlanningConsulting Experience
Soft Skills
Customer-Facing SkillsCommunication SkillsPresentation SkillsMultitaskingTime Management
Industry Keywords
Modern WorkplaceContent ManagementCollaboration SolutionsChange Management FrameworksEmployee ExperienceKnowledge ManagementInformation ManagementRFP ResponsesSales CampaignsClient Workshops
About the role
Key responsibilities & impact- Participate in pre-sales activities, including demos, presentations, statements of work, pricing, proposals, and RFP responses
- Assist in developing and implementing new service offerings
- Run client workshops and gather and document requirements for modern workplace, content/document management, and collaboration solutions
- Manage multiple engagements against budget, timeline, and scope
- Develop modern workplace strategies and client roadmaps
- Lead marketing and sales campaigns to generate leads
- Liaise with Microsoft and other ISV partners
- Evangelize Microsoft Copilot for M365, Microsoft 365, Viva, and other Microsoft products internally and with clients
- Contribute to the strategic direction of the Modern Workplace practice
- Act as a customer escalation contact and guide resolution of customer satisfaction concerns
- Build deeper client relationships and expand engagement footprints
- Create end-user documentation and provide training on Microsoft 365 and other applications
- Lead and manage engagement teams, ensuring effective utilization
- Mentor, coach, and performance-manage team members
- Ensure support professionals have the skills, experience, and capacity to deliver services
- Develop team objectives aligned with BDO values, mission, and vision
- Interview and hire new talent as the team grows
Requirements
What you’ll need- Excellent customer-facing, communication, and presentation skills
- Expert knowledge of Microsoft 365 Modern Work tools, Microsoft Copilot for M365, SharePoint, Teams, and Viva
- Ability to understand and elicit client business challenges and document high-level requirements
- Ability to run workshops and requirements-gathering sessions
- Experience leading or managing teams and coaching/mentoring team members
- Experience leading pre-sales meetings and activities, including demos, presentations, statements of work, proposals, and RFP responses
- Experience with change management and adoption frameworks
- Experience creating end-user documentation and providing training on Microsoft services
- Ability to perform project management and business analysis
- Understanding of GenAI, Agentic AI, document management, unstructured data, employee experience, knowledge management, and information management
- Previous consulting firm experience would be an asset
- Excellent multitasking and time management
- Strategic planning and management expertise
Benefits
Comp & perks- Award-winning people-first culture
- Personal and professional growth support
- Extensive learning and development opportunities
- Support for personal goals outside the office and community impact
- Collaborative, inclusive environment
- Local and national community and charity events
- Competitive total cash compensation
- Comprehensive benefits from day one
- Flexible personal time off policy
- Reimbursement for wellness initiatives
- Inclusive and accessible application process
- Flexible blended work model across office, client site, and virtual work