Customer Success Manager, Dynamics 365 Managed Services – Business Central, F&O, CE

BDO Canada

Customer Success Manager for Dynamics 365 managed services at BDO. Building client relationships and managing project compliance in a collaborative environment.

Posted 6/17/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$97,000 - CA$147,000 per yearWebsite

Tech Stack

Tools & technologies

ERPPMP

About the role

Key responsibilities & impact

Build relationships with clients and support them in realizing their business objectives
Manage compliance with SLAs and KPIs
Consistently apply Agile methodologies in daily operations
Accountability for all aspects of portfolio management
Develop and manage delivery plans for every engagement
Track, monitor, and control budgets in alignment with planned engagement parameters.

Requirements

What you’ll need

Extensive experience working with clients on Dynamics 365 managed services engagements (Business Central, F&O and/or CE)
5+ years of overall experience in ERP and CRM technology
Proven experience in managing ERP and/or CRM from initiation through to implementation
Certification in ERP / CRM products is a strong asset
Agile Certification (CSM), ITIL or PMP preferred.
Bachelor’s or Diploma or degree in Information technology, Business Management, Project Management preferred.

Benefits

Comp & perks

Comprehensive benefits from day one
Flexible personal time off policy
Competitive total cash compensation that recognizes and rewards your contribution.
Wellness initiatives reimbursement.
Opportunities for learning and development.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Dynamics 365ERP technologyCRM technologyportfolio managementbudget managementAgile methodologiesimplementation management

Soft Skills

relationship buildingclient supportaccountability

Certifications

Agile Certification (CSM)ITILPMPERP / CRM certification