Client Success Manager Lead – BizApps Managed Services, Microsoft Dynamics 365 BC/F&O/CE, NetSuite, Power Platform

BDO Canada

Client Success Manager Lead responsible for governance and delivery excellence across Microsoft Business Applications. Acts as trusted advisor and leads a team while managing client portfolios across Canada.

Posted 6/17/2026full-timeMontreal • 🇨🇦 CanadaSeniorWebsite

Tech Stack

Tools & technologies

ERPOraclePMP

About the role

Key responsibilities & impact

Lead client success strategy, governance, and delivery excellence across a portfolio of Microsoft Business Applications engagements
Act as a trusted advisor to senior client stakeholders
Establish governance frameworks and coach Client Success Managers
Oversee end-to-end delivery lifecycle and act as an escalation point for critical client and delivery issues
Own a portfolio of strategic accounts, ensuring delivery against scope, timelines, and budgets
Lead resource planning and capacity management
Drive adoption of standard operating procedures and champion continuous improvement initiatives
Define and track portfolio-level KPIs and ensure proactive risk identification

Requirements

What you’ll need

8–12+ years of experience in Client Success / Customer Success
Technology consulting or delivery leadership
ERP/CRM (Microsoft or Oracle preferred)
Experience and product knowledge of Microsoft Dynamics 365 (F&O, CE and/or Business Central) and/or Power Platform and/or NetSuite is required
Previous experience managing a team of direct reports, including mentoring/coaching, assigning work and performance management
Proven experience managing multiple (25+) client portfolios and senior stakeholders
Strong background in project/program management and managed services delivery
Bachelor’s degree in Information Technology, Business, Engineering, or related field
Preferred certifications: PMP, Agile (CSM/SAFe), ITIL, Microsoft certifications (Dynamics 365 / Power Platform), Oracle certifications (NetSuite)

Benefits

Comp & perks

Comprehensive benefits from day one
Flexible personal time off policy
Reimbursement for wellness initiatives that fit your lifestyle
Competitive total cash compensation that recognizes and rewards your contribution
Opportunities for learning and development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Business ApplicationsERPCRMMicrosoft Dynamics 365Power PlatformNetSuiteproject managementprogram managementmanaged services deliveryKPI tracking

Soft Skills

client success strategygovernancecoachingresource planningcapacity managementcontinuous improvementrisk identificationmentoringperformance managementstakeholder management

Certifications

PMPAgile (CSM/SAFe)ITILMicrosoft certifications (Dynamics 365 / Power Platform)Oracle certifications (NetSuite)