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Senior Manager – Relationship Model, Oficinas y Franquicia
BBVASenior manager leading BBVA Colombia’s bank branch franchise model and customer experience. Standardizing operations, improving adoption, and driving territorial commercial excellence across Bogotá-based branch networks.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading the implementation and governance of branch-network franchise models, ensuring operational standards and high-quality customer experiences. Proven ability to manage change, drive continuous improvement, and coordinate across business and operational areas.
Highest-signal resume keywords
Branch-Network Franchise Model LeadershipCustomer Experience ManagementOperational ExcellenceNPS MethodologiesStrategic Vision and Execution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AdministrationIndustrial EngineeringBranch Operations KnowledgeCommercial Network LeadershipTransformation LeadershipAction Plan DevelopmentData-Driven Decision MakingPerformance MeasurementContinuous Improvement MethodologiesTerritorial Management Models
Soft Skills
Influence and Cross-Functional ManagementAnalytical ThinkingClear CommunicationTeam DevelopmentCustomer Orientation
Certifications & Qualifications
Postgraduate Studies in ManagementPostgraduate Studies in StrategyPostgraduate Studies in Customer Experience
Industry Keywords
Financial SectorBranch BankingOperational StandardsQuality ManagementChange Adoption
About the role
Key responsibilities & impact- Lead the implementation, evolution, and sustainability of the bank's branch-network franchise model
- Ensure branches operate under common standards and deliver a consistent, high-quality customer and employee experience
- Translate bank strategy into models, practices, and operational standards applicable across the branch network
- Ensure adoption through the Franchise Managers for each region of the country
- Define, evolve, and govern the branch-network franchise model
- Establish common standards, practices, and criteria for all regions
- Monitor adoption, identify deviations, and lead improvement plans
- Balance national standardization with the specific needs of each territory
- Coordinate with business, operations, and specialist areas
- Manage indicators, quality, continuous improvement, and change adoption
Requirements
What you’ll need- Profesional en Administración de Empresas, Ingeniería Industrial o carreras afines
- Se valorarán estudios de posgrado en dirección, estrategia, experiencia de cliente, operaciones o áreas relacionadas
- Más de 10 años de experiencia en el sector financiero
- Sólido conocimiento de la operación y dinámica comercial de oficinas bancarias físicas
- Experiencia liderando redes comerciales, operaciones distribuidas o modelos de gestión territorial
- Trayectoria comprobada en cargos de liderazgo enfocados en transformación del negocio, experiencia del cliente y excelencia operativa
- Conocimiento avanzado de metodologías y mediciones de NPS: mercado abierto, transaccional, relacional y térmico/app
- Experiencia en diseño, implementación y seguimiento de modelos de dirección y gestión comercial
- Experiencia en creación y gestión de planes de acción para cierre de brechas
- Capacidad de orquestación y coordinación con áreas de negocio, operaciones y áreas especialistas
- Liderazgo de líderes y desarrollo de equipos de alto desempeño
- Visión estratégica y alta capacidad de ejecución
- Orientación al cliente, la calidad y los resultados
- Capacidad de influencia y gestión transversal
- Pensamiento analítico y toma de decisiones basada en datos
- Disciplina, consistencia y foco en la sostenibilidad
- Comunicación clara, ejecutiva y movilizadora
Benefits
Comp & perks- Work-life balance support
- Inclusive growth commitment
- Multidisciplinary teams
- Opportunity to work with disruptive technologies
- Talent Community and future opportunity notifications