Associate, Intake

BAYADA Home Health Care

Client Services Associate coordinating referrals and service intake for BAYADA Home Health Care. Supporting clients, families, referral partners, and field teams across Cumberland and Gloucester offices.

Posted 8/7/2026full-timeWest Deptford • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $53,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while managing client intake and referral processes in a fast-paced healthcare environment. Proficient in using electronic systems and Excel for tracking and maintaining accurate records.

Highest-signal resume keywords

Client Intake ManagementReferral CoordinationStrong Communication SkillsExcel ProficiencyHealthcare Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Intake ManagementReferral CoordinationRecord KeepingProcess ImprovementWorkflow Tracking

Soft Skills

Strong CommunicationInterpersonal SkillsProblem SolvingOrganizationInitiative

Tools & Technologies

Electronic SystemsExcel

Industry Keywords

Home CareHealthcareCustomer ServiceReferral SourcesCommunity Organizations

About the role

Key responsibilities & impact

Manage new client intake activities, including referral calls, information gathering, documentation, and follow-up
Serve as a professional and responsive point of contact for clients, families, referral sources, payors, and community partners
Coordinate client services across multiple offices and help ensure referrals move efficiently through intake and service start
Communicate client needs and referral updates to Client Services Managers and other care-team members
Support field staff with timely information, guidance, and follow-through on client service needs
Maintain accurate records and use electronic systems and Excel to track referrals, workflow items, and other information
Assist with office operations, process improvement, organization, and administrative priorities
Build and maintain relationships with referral partners and community organizations
Prioritize competing demands, solve problems, and remain organized in a fast-paced environment
Represent BAYADA professionally, compassionately, and reliably

Requirements

What you’ll need

Bachelor’s degree preferred, not required
Prior experience in home care, healthcare, customer service, sales, referral coordination, or a related field preferred
Strong communication, organization, and interpersonal skills
Ability to take initiative, meet goals, and manage increasing responsibility
Ability to work independently while contributing to a collaborative team
Strong attention to detail and ability to manage multiple priorities
Proficiency with computers and electronic systems
Excel experience preferred
Ability to travel occasionally to BAYADA offices in the Cumberland and Gloucester areas

Benefits

Comp & perks

Weekly paychecks
Medical, dental, vision, and additional benefits
Monday–Friday schedule, 8:30 a.m.–5:00 p.m.
Career growth and opportunities for continued professional development
Inclusive and supportive work environment
Meaningful work helping connect clients and families with needed care and support