Collections Specialist

Basis Technologies

Collections Specialist responsible for outreach on a $40M portfolio managing collections and mitigating risk. Leading month-end tasks and collaborating with internal and external stakeholders.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $49,937 - $66,097 per yearWebsite

About the role

Key responsibilities & impact

Acting as a team lead for Collections Coordinator roles
Performing collections outreach for a portfolio of at least $40M
Striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs
Researching and reconciling misapplied or unapplied cash
Completing assigned month-end tasks accurately and timely
Strategically approaching customers to limit Basis' exposure and mitigate risk
Accurately documenting all collections efforts in Basis' financial system, Netsuite
Performing daily cash application timely and with 100% accuracy
Reviewing customers' financial positions and credit-worthiness using different tools and resources
Proactively engaging in periodically reviewing and updating existing policies and procedures
Providing backup coverage as needed
Providing Raving Fan service to customers and colleagues
Working with Billing and Sales to resolve customer issues timely
Assisting with special projects for the Manager or Director as needed

Requirements

What you’ll need

2-3 years of relevant work experience
College degree in Business, Finance, Accounting, or similar
Previous strong cash application and credit card experience, at least 2-3 years
Previous accounts receivable and collection experience, at least 2-3 years
Strong negotiating and problem-solving skills
Excellent written and oral communication skills
Strong knowledge of excel.

Benefits

Comp & perks

flexible work week
401k/RRSP matching
mental health support
paid sabbaticals
generous parental leave
flexible work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cash applicationcollections outreachaccounts receivablecredit card experiencefinancial reconciliationKPI achievementDSO reductionfinancial analysisExceldocumentation

Soft Skills

negotiatingproblem-solvingcommunicationteam leadershipcustomer servicestrategic thinkingorganizational skillstimelinessattention to detailcollaboration