Basis Technologies

Customer Success Manager

Basis Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $68,636 - $98,270 per year

About the role

  • You will enthusiastically grow revenue and drive adoption of the Basis Platform through strategic account management and relationship building.
  • You will be responsible for growing existing revenue alongside Sales by partnering with your clients to identify and meet their business objectives, ensuring their success as they adopt a new platform.
  • From training them on Basis usage, DSP strategy and optimization, to defining packages and pricing, you’ll own the day to day and become an integral part of your clients’ digital strategy.
  • You will also contribute by:
  • - Owning your own book of dedicated customers; focused on continued revenue growth, widening platform usage, goal development, and establishing clear product feedback communication channels.
  • - Establishing best practices and creative strategies to rapidly grow client spend and platform adoption through continued education, proactive outreach, opportunity tracking, and goal development.
  • - Collaborate with cross functional teams (Product, Sales, and Support) to resolve issues, prioritize feedback, and enhance client value.
  • - Providing business insights through Partner Reviews and other regular reports to help drive revenue and Partner KPIs against platform usage.
  • - Maintain detailed client health tracking, usage metrics, and engagement documentation in CRM and CS tools.
  • - Maintaining a deep understanding of Basis' software products and industry knowledge to be able to speak with customers and the team about the most relevant features/functionality for their specific business needs.
  • - Working closely with champions and decision makers to influence growth strategies thru Raving Fan Service.
  • - Continuing education and developing programmatic buying knowledge and skills of your customers.
  • - Reviewing campaigns and provide detailed feedback to educate platform buyers.
  • - Helping realize client goals by customizing training, guiding campaign set up, and making optimization recommendations.
  • - Working with Basis' internal support, product, and operations teams to provide high level of assistance post sale.
  • - Maintaining and improving the NPS (Net Promoter Score) and advocacy program

Requirements

  • Min 2 years experience in advertising technology or related field
  • Min 2 years sales experience in either direct sales, sales training, or account management
  • 1+ years experience in a DSP/programmatic space
  • Dynamic presenter and public speaker
  • Loves to solve problems and dig into challenges
  • Ability to adapt quickly to a rapidly changing technology environment
  • Experience working with and influencing cross functional teams
  • Super-positive attitude, worthy of our ‘raving fan’ service philosophy
  • Ability to learn complex software applications and to thrive in a fast paced, ever-changing, startup environment
  • Excellent written and verbal communication skills, organizational, people, & time management skills
  • Enthusiasm to grow revenue & drive adoption of Basis
  • Deep knowledge of online business practices
  • The ability to travel (including some day and overnight trips)
  • Commitment to creating inclusive, respectful environments where all voices are valued and supported.
  • Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning.
Benefits
  • flexible work week
  • 401k/RRSP matching
  • mental health support
  • paid sabbaticals
  • generous parental leave
  • flexible work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
DSPprogrammatic buyingaccount managementrevenue growthcampaign optimizationclient health trackingusage metricsCRMdigital strategybusiness insights
Soft Skills
dynamic presenterproblem-solvingadaptabilitycollaborationpositive attitudecommunication skillsorganizational skillspeople managementtime managementcommitment to inclusivity