Cloud Service Desk Specialist

Basecamp Consulting and Solutions LLC

Cloud Service Desk Specialist providing engineering escalation support for complex tickets related to endpoint identity. Supporting clients with innovative IT solutions in a hybrid role.

Posted 6/5/2026full-timeAlabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesSeniorLead💰 $75,000 - $90,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provides service desk engineering escalation support within the J7 endpoint/identity scope
Handles complex/escalated ticket resolution tied to imaging, baseline, enrollment, patching, and telemetry (not routine Tier 1).

Requirements

What you’ll need

Active Top Secret Clearance
8 or more years of Core engineering experience
Experience under formal change control/audit governance
Relevant endpoint/cloud support experience.

Benefits

Comp & perks

401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Parental leave
Training & development
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

service desk engineeringticket resolutionimagingbaselineenrollmentpatchingtelemetryendpoint supportcloud supportchange control

Certifications

Top Secret Clearance