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Basecamp Consulting and Solutions LLC

Cloud Service Desk Specialist

Basecamp Consulting and Solutions LLC

Cloud Service Desk Specialist providing engineering escalation support for complex tickets related to endpoint identity. Supporting clients with innovative IT solutions in a hybrid role.

Posted 6/5/2026full-timeAlabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesSeniorLead💰 $75,000 - $90,000 per yearWebsite

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Provides service desk engineering escalation support within the J7 endpoint/identity scope
  • Handles complex/escalated ticket resolution tied to imaging, baseline, enrollment, patching, and telemetry (not routine Tier 1).

Requirements

What you’ll need
  • Active Top Secret Clearance
  • 8 or more years of Core engineering experience
  • Experience under formal change control/audit governance
  • Relevant endpoint/cloud support experience.

Benefits

Comp & perks
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
service desk engineeringticket resolutionimagingbaselineenrollmentpatchingtelemetryendpoint supportcloud supportchange control
Certifications
Top Secret Clearance