Bart & Associates, Inc.

UX Research and Design Specialist

Bart & Associates, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

SeniorLead

Tech Stack

ITSMJavaServiceNow

About the role

  • Conduct user research including interviews, surveys, usability testing, and persona development to inform design decisions
  • Apply established UX methodologies (e.g., design thinking, human-centered design) to create user-focused solutions
  • Design wireframes, prototypes, and high-fidelity UI designs for web and application interfaces
  • Collaborate with cross-functional teams including developers, product managers, and stakeholders
  • Translate business and technical requirements into intuitive and engaging user experiences
  • Contribute to and maintain a consistent design system and standards
  • Utilize Java development knowledge to effectively collaborate with engineering teams and ensure design feasibility
  • Present and defend design decisions using data, research insights, and best practices

Requirements

  • Bachelor's degree
  • Minimum of 10 years of experience in UI/UX research and design
  • Demonstrated experience in user research and usability testing
  • Strong understanding and practical application of UX methodologies
  • Proven experience as a UI/UX Designer with a robust design portfolio showcasing end-to-end design processes
  • Experience with or exposure to Java development and working in technical environments
  • ServiceNow certification (e.g., Certified System Administrator, ServiceNow UX/UI Design Specialist).
  • Portfolio of prior UX design work, preferably including enterprise applications or ServiceNow solutions.
  • Experience with ITAM, ITSM, ITOM, CMDB, or related ServiceNow modules.
  • Familiarity with ITIL practices and IT service management frameworks.
  • Experience designing for government, public sector, or regulated environments.
  • Proficiency with design and prototyping tools (e.g., Figma, Sketch, Adobe XD).
Benefits
  • B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance.
  • In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU).
  • B&A’s 401(k) plan is available to all employees and includes a company matching contribution.
  • B&A has launched several programs to focus on employee engagement, wellness, and assistance.
  • The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more
  • A formal mentorship program
  • Job shadowing and cross training opportunities
  • Brand Ambassador program
  • Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more
  • Monthly teambuilding events
  • B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user researchusability testingpersona developmentdesign thinkinghuman-centered designwireframingprototypingUI designJava developmentUX methodologies
Soft Skills
collaborationcommunicationpresentationdefending design decisionsdata-driven decision making
Certifications
Bachelor's degreeServiceNow Certified System AdministratorServiceNow UX/UI Design Specialist