Field & Customer Service Site Leader
Barry-Wehmiller
full-time
Posted on:
Location Type: Office
Location: Hunt Valley • Maryland • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $130,000 per year
Job Level
Senior
About the role
- Lead and develop the site’s field service team, fostering growth and succession planning
- Build and maintain strong customer relationships; act as the voice of the customer to senior leadership when issues arise
- Collaborate with leadership to improve products, resolve customer issues, and unify service strategies
- Drive proactive solutions to enhance equipment reliability and customer satisfaction
- Oversee financial performance of the service team, including revenue, cost, and margin management
- Partner with global service teams for project planning and execution
- Visit customer sites when the need arises
- Support sales strategies to achieve profitable growth
- Manage training programs for field service personnel and customers
Requirements
- 6+ years in field service and/or customer relations management
- Proven experience leading a business unit or operational team, driving financial performance, customer satisfaction, and strategic goals
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Proven leadership and team-building capabilities
- Excellent communication and interpersonal skills
- Strong technical and analytical skills
- Knowledge of machine setup, operation, and fundamental electrical principles is preferred
- Proficiency in MS Office
Benefits
- medical, dental, and vision insurance
- paid time off
- 401k plan with company match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial performance managementcustomer relations managementmachine setupoperationelectrical principlestechnical skillsanalytical skills
Soft skills
leadershipteam-buildingcommunicationinterpersonal skillsstrategic planningcustomer satisfactionproblem-solvingmulti-priority management