Patient Access Representative

Baptist Health

Patient Access Representative registering patients and managing consents, compliance, and privacy. Supporting Baptist Health’s full-spectrum healthcare services in Jacksonville.

Posted 8/14/2026full-timeJacksonville • Florida • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, insurance processing, and compliance with healthcare regulations. Maintains service excellence and professional relationships while ensuring patient privacy in accordance with HIPAA guidelines.

Highest-signal resume keywords

Customer Service ExperienceHealthcare ExperienceInsurance ExperienceHIPAA ComplianceKnowledge of EMTALA, AHCA, and JCAHO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance ProcessingCompliance DocumentationPalm ScanningData Entry

Soft Skills

Interpersonal CommunicationService ExcellenceTeam Collaboration

Tools & Technologies

Patient Access SystemsTelephonic Communication Systems

Certifications & Qualifications

High School Diploma

Industry Keywords

Patient PrivacyState and Federal RegulationsEMTALAAHCAJCAHO

About the role

Key responsibilities & impact

Register patients accurately and efficiently
Utilize multiple systems and interfaces
Cross-train to work in multiple patient access areas
Maintain service excellence for patients and visitors during face-to-face and telephonic encounters
Contribute to PAS goals, including collections and palm scanning
Maintain professional relationships with clinical and non-clinical team members
Articulate compliance documentation and ensure completion of required patient consent forms
Maintain patient privacy in accordance with HIPAA guidelines

Requirements

What you’ll need

1–2 years of customer service experience required
1–2 years of healthcare experience required
1–2 years of insurance experience required
High School Diploma required
Strong understanding of state and federal regulations, including EMTALA, AHCA, and JCAHO
Ability to maintain patient privacy in accordance with HIPAA guidelines

Benefits

Comp & perks

Full-time opportunity
Tuesday–Friday schedule
Welcoming workplace where everyone’s voice is heard