Financial Clearance Associate 1

Baptist Health

Financial Clearance Associate obtaining demographic and insurance info in a call center environment. Scheduling patient appointments and coordinating timely processing within Baptist Health's systems.

Posted 7/28/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access operations, including scheduling, insurance verification, and compliance with regulatory guidelines. Proficient in delivering exceptional customer service in a high-volume, fast-paced environment while maintaining attention to detail.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationCustomer Service ExcellenceKnowledge of HIPAA RegulationsBilingual English/Spanish

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Mathematical CalculationsMedical TerminologyInsurance TerminologyEMR ApplicationsMicrosoft OfficeTyping Skills

Soft Skills

Detail OrientedOrganizedTeam PlayerCompassionateInterpersonal Communication

Certifications & Qualifications

Patient Access Training Course

Industry Keywords

BHSF Revenue CycleQuality MetricsPatient Flow CoordinationFinancial Assistance OptionsMedicare Coverage Structure

About the role

Key responsibilities & impact

The incumbent will be responsible for obtaining and verifying necessary demographic and insurance information, including authorization/referrals/notifications (diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments).
Responsible for scheduling patients' appointments/procedures (initial, follow-up, and/or add-on), as applicable.
This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics (e.g., productivity, accuracy, customer service QA, etc.).
Responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns.
Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations.
Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Requirements

What you’ll need

Complete and successfully pass the Patient Access training course.
Ability to work in a high volume, fast-paced work environment.
Ability to perform basic mathematical calculations.
Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
Desired: Basic knowledge of medical and insurance terminology.
Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
Bilingual English, Spanish/Creole.

Benefits

Comp & perks

Career growth and development opportunities, with clear pathways and ongoing support
Comprehensive health and wellness resources that go beyond traditional benefits
A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
Tuition reimbursement to support continued learning and advancement
And so much more