Financial Clearance Associate, Business Support

Baptist Health

Financial Clearance Associate at Baptist Health responsible for verifying insurance details and scheduling patient appointments. Engages in a call center environment handling various patient inquiries and coordinating patient flow.

Posted 7/28/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access operations, including scheduling, insurance verification, and regulatory compliance. Proficient in delivering exceptional customer service while maintaining knowledge of healthcare practices and financial assistance options.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationCustomer ServiceRegulatory ComplianceBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Mathematical CalculationsMedical TerminologyInsurance TerminologyEMR ApplicationsMicrosoft OfficeTyping Skills

Soft Skills

Detail OrientedOrganizedTeam PlayerCompassionateInterpersonal Communication

Certifications & Qualifications

Patient Access Training Course

Industry Keywords

HIPAAAHCAEMTALAMedicare CoverageRevenue Cycle Operations

About the role

Key responsibilities & impact

Responsible for obtaining and verifying necessary demographic and insurance information, including authorization/referrals/notifications (diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments).
Responsible for scheduling patients' appointments/procedures (initial, follow-up, and/or add-on), as applicable.
This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics (e.g., productivity, accuracy, customer service QA, etc.).
Responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns.
Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations.
Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Requirements

What you’ll need

High School, Cert, GED, Trn, Exper.
Complete and successfully pass the Patient Access training course.
Ability to work in a high volume, fast-paced work environment.
Ability to perform basic mathematical calculations.
Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
Desired: Basic knowledge of medical and insurance terminology.
Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
Bilingual English, Spanish/Creole.

Benefits

Comp & perks

Career growth and development opportunities, with clear pathways and ongoing support
Comprehensive health and wellness resources that go beyond traditional benefits
A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
Tuition reimbursement to support continued learning and advancement
And so much more