Contact Center Representative

BankNewport

Customer Service Representative providing support in electronic banking at BankNewport. Handling quality service, customer relationships, and technical support in a remote setting.

Posted 4/15/2026full-timeRemote • Rhode Island • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide quality customer service in a fast paced call center
Ongoing support and maintenance of electronic banking systems
Build customer relationships through service excellence and follow-up
Monitor electronic banking activity and technology
Answer all calls in the eBanking and Direct Banking queues
Perform eBanking processing activities
Maintain a strong knowledge of all electronic banking services

Requirements

What you’ll need

College degree is preferred or high school diploma with equivalent experience
2-3 years of Customer Service experience
Knowledge of or usage of electronic banking Services
Strong organizational, communication, and problem solving skills
Must be detail oriented and able to multitask in a fast paced environment
General knowledge of Mobile Devices
PC and Macintosh hardware and operating systems

Benefits

Comp & perks

Quality customer service to BankNewport customers
Professional development
Empower and invest in employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

electronic banking systemseBanking processingcustomer service

Soft Skills

organizational skillscommunication skillsproblem solving skillsdetail orientedmultitasking