Banfield Pet Hospital

Chief of Staff

• Lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care.
• Drive the culture and delivery of quality care by the veterinary provider team in assigned hospitals.
• Provide effective medical leadership to hospital teams by driving an inclusive and collaborative work environment in partnership with practice managers.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards.

Area Chief of Staff, Veterinarian

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law.
• Responsible for the ownership and management of the controlled substance inventory for relief doctors.
• Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful.
• Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers.
• Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals.
• Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ.
• This role is 100% hospital based and considered a working manager role.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows.
• Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Act as a brand ambassador in the local veterinary community.
• Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations.
• Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team.
• Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers.
• Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance.
• Accountable to hospital OGSM performance as quality medicine delivers operational outcomes.
• Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod.
• Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews.
• Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety.
• Create and execute timely plans to resolve identified gaps.
• Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention.
• Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals.
• Responsible for the appropriate and timely resolution of client complaints related to medical standard of care.
• Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals.
• Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience.
• Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits.
• Other job duties as assigned.

• Lead, develop, and manage associate veterinarians in their hospitals.
• Ensure Banfield can attract, develop, engage, and retain doctors that deliver quality care.
• Drive the culture and delivery of quality care by the veterinary provider team in assigned hospitals.
• Partner with the Practice Manager to drive quality care delivery.
• Oversee coaching programs for newly hired veterinarians to ensure an engaging experience.
• Ensure compliance with Banfield's clinical essentials and government regulations.
• Act as a brand ambassador in the local veterinary community.
• Manage medical equipment inventory and requests in assigned hospitals.

Chief of Staff Veterinarian

• Lead, develop and manage associate veterinarians in their hospitals.
• Drive the culture and delivery of quality care by the veterinary provider team.
• Own doctor engagement and retention by assessing risk and creating a culture of engagement.
• Validate clinical skillset and alignment with quality standards through audits and reviews.
• Partner with veterinary quality and talent acquisition teams to recruit veterinary talent.
• Deliver veterinary operations KPIs through leadership of assigned hospitals.
• Ensure compliance with clinical essentials, government regulations, and industry standards.
• Champion preventive care culture and manage medical equipment inventory.
• Establish trust with clients by delivering exceptional and professional veterinary care.

Area Chief of Staff

Director

• Ensure care delivered in market assigned hospitals meet industry and Banfield quality standards.
• Partner with Vice Presidents Veterinary Quality and Area Chiefs of Staff ensuring execution of veterinary initiatives.
• Serve as a champion for quality by communicating, demonstrating and driving a culture consistent with our five principles and six domains of quality.
• Drive a successful and growing doctor team through recruiting, gathering referrals, and hiring.
• Ensure the delivery of an exceptional onboarding and mentorship experience.
• Consult with operational partners on doctor risk, staffing needs, and compensation.
• Develop and lead Area Chiefs of Staff (ACOS) to ensure compliance with quality standards.
• Oversee implementation and auditing of medical quality programs.
• Work with Field Directors & Hospital Leaders to oversee compliance with safety procedures and regulations.
• Travel to assigned markets and perform regular hospital visits to assess and validate care delivery.

Director of Veterinary Quality

• Lead, develop and manage associate veterinarians.
• Ensure retention and engagement of veterinary doctors.
• Oversee coaching program for newly hired veterinarians.
• Partner with practice manager for hospital performance.
• Ensure compliance with clinical essentials and government regulations.
• Deliver veterinary operations KPI's through leadership.
• Act as Responsible Veterinarian for veterinary permits.
• Create a culture of community and engagement among doctors.

• Lead, develop and manage associate veterinarians in their hospitals.
• Ensure Banfield can attract, develop, engage and retain doctors.
• Drive the culture and delivery of quality care in hospitals.
• Perform regular hospital visits and quality audits.
• Develop, coach, and manage associate veterinarians on necessary skills.
• Partner with the Director of Veterinary Quality (DVQ).

• Lead, develop and manage associate veterinarians in hospitals.
• Drive the culture and delivery of quality care by the veterinary provider team.
• Oversee the coaching program for newly hired veterinarians.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Ensure compliance to Banfield's clinical essentials and regulations.

Procurement

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Negotiate price, terms, conditions, and supplier returns/allowances and serve as a point of contact on contracts.
• Implement new and renewed contract terms and services through the Coupa system, coordinating with related teams.
• Develop sourcing strategies, build a scope, stakeholder map, sourcing approach and spend analysis.
• Identify current and future business needs, business capabilities and constraints.
• Define the market, cost structure and suppliers.
• Negotiate and set up confidentiality and purchasing agreements with suppliers, understanding ownership and rights as it pertains to intellectual property.
• Develop appropriate supplier relationship management strategies, analyzing cost reductions and supplier performance improvement opportunities or risks.
• Partner with Finance to determine input for the business operating plans, regularly communicating any risks and opportunities or variances versus plan.
• Maintain strong business relationships with suppliers and internal stakeholders, seamlessly incorporating appropriate strategies and tactics to creatively solve negotiations.
• Participate in ongoing purchasing process improvement efforts; evaluate and recommend best purchasing methods (formal and informal bid processes, purchase orders, disbursements, procurement cards, etc.).
• Recognize intellectual property risks, manage issues that arise and elevate appropriately in a confidential manner.
• Interpret and evaluate contract provisions, conduct research on requirements, evaluate findings, and make recommendations.
• Conduct spend, internal and market analysis, preparing, coordinating and conducting negotiations.
• Prepare purchase orders through Coupa system, ensuring completeness, accuracy, and compliance with existing policies and procedures.
• Compare quotes with the specifications and availability of good and services, placing practice wide orders accordingly.
• Demonstrate continuous effort to improve operations, decreasing turnaround times and streamlining work.
• Determine quantity, product availability and sources of supply.
• Organize, update, and retain product information files and purchase order records.
• Other job duties as assigned.

Senior Procurement Specialist – IT

• Ensure care delivered in market assigned hospitals meet industry and Banfield quality standards.
• Partner with Vice Presidents Veterinary Quality and Area Chiefs of Staff ensuring execution of veterinary initiatives.
• Serve as a champion for quality by communicating and driving a culture that is consistent with our quality standards.
• Drive a successful and growing doctor team through recruiting, referrals, and hiring.
• Ensure the delivery of an exceptional onboarding and mentorship experience.
• Consult with operational partners on doctor risk, staffing needs and compensation.
• Develop and lead Area Chiefs of Staff (ACOS) to meet regulatory and quality standards.
• Oversee implementation and auditing of medical quality programs.
• Work with field directors & hospital leaders to ensure adherence to safety procedures and regulations.
• Manage market level medical equipment budget and oversee maintenance of medical equipment.
• Cultivate relationships within the veterinary profession to promote Banfield’s brand reputation.

Vice President

• Drive a culture of associate engagement, associate experience, and associate development to maximize the financial, medical and client experience results of Banfield hospitals.
• Provide effective leadership to Field Directors to support Banfield’s strategic priorities.
• Manage the profitability and finances of assigned region to maximize growth, improvement, practicing strategic planning to promote future success and growth.
• Collaborate with Vice President Veterinary Quality, Regional People & Organization (P&O) Director and Regional Finance Manager and other cross-functional partners to provide solutions that best support practice goals and strategic priorities.
• Conduct strategic planning, including real estate strategy and various modes of care, to promote future success and growth of the division and region.
• Develop Field Directors to have the necessary skillset and capabilities to successfully teach, coach and train hospital leaders and associates.
• Develop effective communication with associates, clients, field leadership and Central Team Support (CTS).
• Responsible for developing a sustainable pipeline of talent at multiple levels of leadership within the region and markets.
• Responsible for overall field and hospital leader and paraprofessional retention within region.
• Provide a clear vision to field leaders and hospital associates to drive an OWP culture.
• Ensure compliance with all practice ethics, policies, protocols, and procedures and all local, state, and federal laws.
• Ensure the safety of pets, clients and associates and the maintenance of clean, safe, and organized hospitals.

Regional Vice President

• Manage the hospital and ensure the highest quality of veterinary care and exceptional client service.
• Advocate for pets and their quality of life; establish trusting relationships with clients.
• Partner with Practice Manager to operate an effective veterinary medical team.
• Spend an average of 20%-30% on leadership duties and 70%-80% on veterinarian duties.

• The primary purpose and function of the Chief of Staff is to manage the hospital and ensure the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team.
• Partners with the Practice Manager (if applicable) to operate an effective and productive veterinary medical team.
• Advocates for pets and their quality of life; builds a long-term bonding relationship with clients.
• Educates clients and hospital associates on all aspects of pet health.
• On average, the ratio of time is expected to be about 20%-30% leadership duties and 70%-80% veterinarian duties.

• Manage the hospital and ensure the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team.
• Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits.
• Partner with the Practice Manager to operate an effective and productive veterinary medical team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.
• Train the team on Banfield guidelines and practices and supervise associates to ensure compliance.
• Oversee and train associates on professional, efficient and exceptional client service to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
• Provide effective communication between associates, clients, field leadership and Central Team Support.
• Create a collaborative environment and develop an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients.
• Advocate for preventive care and adoption of wellness plans. Ensure compliance with all practice policies and procedures and with all local, state and federal laws.

• Manage the hospital and ensure the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team.
• Advocate for pets and their quality of life; build a long-term bonding relationship with clients.
• Partner with the Practice Manager (if applicable) to operate an effective and productive veterinary medical team.
• Train the team on Banfield guidelines and practices and supervise associates to ensure compliance.
• Oversee and train associates on professional, efficient and exceptional client service.
• Follow all Banfield protocols and practices and ensure associates achieve practice priorities while building our culture and brand.
• Identify potential “bottlenecks” and formulate solutions to remove barriers in medical operations.
• Partner with the Medical Director, Field Director, and Practice Manager to interview, select, train, develop, coach, mentor and, if necessary, discipline and terminate hospital associates.
• Work with the Medical Director to establish development plans (PDPs) for Associate Veterinarians.