Banfield Pet Hospital

Client Service Coordinator

Banfield Pet Hospital

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $17 - $22 per hour

Job Level

Junior

Tech Stack

Ray

About the role

  • Live and exemplify the Five Principles of Mars, Inc. within self and team
  • Actively recruit new clients by promoting hospital services and routing flow of clients and pets for superior care and productivity
  • Maximize number of pets seen through a productive and efficiently run hospital to support wellness plan clients
  • Provide professional, efficient and exceptional service; welcome clients and pets and ensure comfort
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
  • Assist incoming clients with documentation, entering pet information and history, and identification procedures
  • Assist outgoing clients with instructions, invoices, dispensing prescription items per veterinarian, selling retail products and scheduling appointments
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures
  • Conduct administrative functions and other duties as assigned

Requirements

  • High School Diploma or equivalent preferred
  • Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances
  • One year related experience required (customer service preferred)
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred
  • Reads, writes and speaks fluent English; strong written and verbal communication skills
  • Ability to multi-task and manage multiple tasks under distracting conditions
  • Client service skills and ability to educate clients about preventative care and wellness plans
  • Organizational ability and problem solving skills
  • Mathematical ability to compute rate, ratio and percent; convert units
  • Computer skills: Microsoft Word, Excel, Access, Outlook, and specialized software
  • Ability to work weekends, evenings, and often more than 40 hours per week
  • Ability to be confident around pets and tolerance for exposure to bites, scratches, and occasional anesthesia/radiation/biological hazards
  • Ability to stand, walk, stoop, kneel, crouch, climb and manipulate (lift, carry, move) up to 50 pounds; good hand-eye coordination and visual acuity
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