VP, Client Services
EVERSANA
Client Service Coordinator
Banfield Pet Hospital
part-time
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $19 per hour
Job Level
Mid-LevelSenior
About the role
- The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets.
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable, and educating them about their pet's health.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
- Assist incoming clients by completing required documentation, entering pet information and history, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Live and exemplify the Five Principles of Mars, Inc.
Requirements
- Live and exemplify the Five Principles of Mars, Inc.
- Ability to multi-task
- Reads, writes and speaks fluent English
- Demonstrates exceptionally strong written and verbal communication skills
- Organizational ability
- Problem solving skills
- Client service skills
- Intellectual ability
- Mathematical ability
- Customer Focus; Leadership; Peer Relationships; Integrity & Trust; Action Oriented; Listening Functional; Preventative care and OWPs; Communication Skills; Client Service Skills; Priority Setting; Time Management
