Banfield Pet Hospital

Corporate Communications Manager

Banfield Pet Hospital

full-time

Posted on:

Location Type: Hybrid

Location: Vancouver • California, Florida, New York, Washington • 🇺🇸 United States

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Salary

💰 $90,300 - $169,312 per year

Job Level

Mid-LevelSenior

About the role

  • Act as a strategic partner between the Business Unit Corporate Affairs Lead, functional leaders, and field/hospital teams, ensuring local alignment to global and national initiatives.
  • Act as a trusted coach and advisor to hospital, functional and project leaders to influence and enhance communications strategies.
  • Design and lead integrated communication strategies that support business transformation, operational goals, and change management across multiple units.
  • Collaborate with P&O, operations, and culture teams to reinforce the Five Principles, TailWags recognition program, and Associate engagement efforts.
  • Create and manage communications programming that builds a strong sense of culture and community across decentralized field teams, including programs around CSR, Banfield Gives Back, etc.
  • Develop engaging content and communication tools (e.g., leader talking points, toolkits, newsletters, FAQs, digital campaigns) tailored to multi-site audiences.
  • Translate complex initiatives into clear, action-oriented messaging that empowers hospital leaders to inform and motivate their teams.
  • The role operates in a dynamic external environment and requires collaboration with the BU Lead and the CA External Affairs CoE&D to manage proactive storytelling and issues.
  • The position involves regular interaction with leaders, external stakeholders and the media, often managing high-pressure scenarios where rapid, clear, and accurate communication is essential.
  • Help to enable leaders, managers, and Associates to be storytellers themselves. Providing the tools—core narrative, visuals, FAQs, and data—so they can confidently carry the story forward in their own words.
  • Develop cascades that become a network, where people at different levels and functions share assets, insights, and feedback in real time.
  • Use listening tools, surveys, and feedback loops, to spot early signals of confusion or resistance.
  • In this position, comms go from “reporting what happened” to anticipating what might happen—and addressing it before it grows.
  • Work closely with business unit leaders, field operations, medical leaders and key functional partners to ensure alignment and shared messaging across all channels.
  • Represent the voice of the field to internal stakeholders, providing insights that shape communication strategy and improve field execution.
  • Define KPIs and success metrics to evaluate communication effectiveness across multiple units.
  • Use feedback, data, and field insights to iterate and continuously enhance communication impact and drive functional innovation.
  • Identify opportunities to modernize field communications through new tools, formats, and approaches.
  • Introduce innovative practices that strengthen impact, enhance accessibility, and advance the function as a strategic enabler of business performance.
  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Other job duties as assigned.

Requirements

  • Bachelor’s degree in Communications, Public Relations, Business, or a related field.
  • 5-7+ years of experience in internal, field, or operational communications, including direct experience in a multi-unit or distributed business environment (e.g., healthcare systems, retail, hospitality, or franchised operations).
  • Proven ability to manage communication across multiple sites, geographies, or stakeholder groups.
  • Exceptional storytelling and messaging skills—written, visual, and verbal.
  • Strong project management and organizational skills, with a proven track record of executional excellence—able to manage multiple initiatives, meet tight deadlines, and deliver high-quality outcomes in a fast-paced environment.
  • Adept at building relationships across levels, from executive leadership to frontline teams.
  • Preferred: Experience in healthcare or hospital systems strongly preferred.
  • Preferred: Familiarity with change management frameworks and tools (e.g., Prosci, ADKAR).
  • Preferred: Proficiency with digital communication tools such as Microsoft Office 365, SharePoint, mobile apps, or employee engagement platforms.
Benefits
  • Competitive salary with paid time off & holidays so you can spend time with the people you love.
  • Medical, dental, and vision insurance for you and your loved ones.
  • Fertility and family-building assistance.
  • Paid Parental leave.
  • Practice Paid Basic Life Insurance.
  • Practice Paid Short- and Long-Term Disability.
  • Competitive referral program – join our team, bring your friends, and get paid.
  • Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
  • Commuter Benefits.
  • Legal Plan.
  • Health Savings Account & Flexible Spending Account.
  • Mental health support and resources.
  • Continuing Education allowance & MED hours for eligible positions.
  • Student Debt Relief (for full-time DVMs).
  • A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
internal communicationsoperational communicationsstorytellingmessagingproject managementchange managementcommunication effectivenesscontent developmentKPI definitiondata analysis
Soft skills
relationship buildingorganizational skillsexecutive communicationteam collaborationadaptabilityinfluencingcoachingstrategic thinkingproblem-solvingcreativity