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Balanced Healthcare Receivables, LLC

Patient Account Representative, Level I

Balanced Healthcare Receivables, LLC

Patient Account Representative assisting patients with medical billing in Nashua, NH. Handle calls, resolve balances, and ensure compliance in a climate-controlled office setting.

Posted 6/24/2026full-timeNashua • New Hampshire • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $19 per hourWebsite

About the role

Key responsibilities & impact
  • Help patients navigate their medical billing with compassion and professionalism
  • Handle inbound calls and make courtesy outbound calls
  • Negotiate payment plans and resolve outstanding balances
  • Assist patients with insurance-related questions
  • Maintain detailed documentation of all communications
  • Follow HIPAA, company, state, and federal regulations

Requirements

What you’ll need
  • Medical office experience (preferred) OR strong customer service background
  • Exceptional customer service and communication skills
  • Proficiency with Microsoft Office (Excel, Word, Outlook) and database systems
  • High school diploma or equivalent
  • Detail-oriented with strong organizational skills
  • Team player with a positive attitude

Benefits

Comp & perks
  • FREE Virtual Healthcare (all employees) for you and your entire household through AllyHealth
  • Employee Assistance Program - free counseling and support for you and family
  • Health Insurance – Anthem BCBS with 3 plan options (company covers up to 55%)
  • Dental - Delta Dental ($2,000 annual coverage)
  • Vision - EyeMed coverage
  • Short-Term/Long-Term Disability & Life Insurance - Principal plan with guaranteed acceptance at initial eligibility date - fully portable plan
  • Paid Birthday Off - celebrate your special day
  • 3 Weeks PTO - accrued bi-weekly
  • Paid Holidays
  • 401(k) Plan - 100% employer match up to 4% of salary (100% vested immediately)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
medical billinginsurance-related assistancedocumentationnegotiationpayment plans
Soft Skills
customer servicecommunicationdetail-orientedorganizational skillsteam playerpositive attitudecompassionprofessionalism
Certifications
high school diploma