Client Success Manager

Bakkt

Client Success Manager supporting Bakkt’s regulated trading and payments infrastructure for U.S. clients.

Posted 8/6/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client success management, focusing on building strong client relationships and ensuring product adoption. Proficient in analyzing client metrics and synthesizing data to drive decision-making and enhance client value.

Highest-signal resume keywords

Client Success ManagementDigital Asset KnowledgeAnalytical MindsetCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisProject ManagementClient OnboardingKPI MonitoringUpselling Strategies

Soft Skills

Interpersonal SkillsCollaborationTime Management

Tools & Technologies

HubSpotJiraExcelWordPowerPoint

Industry Keywords

Digital AssetPayments IndustryTradingClearingSettlement

About the role

Key responsibilities & impact

Serve as the day-to-day point of contact for an assigned group of trading and payments clients
Maintain regular communication to understand client needs and ensure value from Bakkt’s products and services
Support preparation and execution of quarterly business reviews
Conduct client onboarding sessions and guide setup and adoption
Provide user training and host regular progress check-ins
Address client concerns proactively and help prevent churn
Demonstrate product return on investment through detailed reports in partnership with Data & Analytics
Collaborate with sales and onboarding teams during client handoffs
Share client feedback with product teams to inform features and enhancements
Coordinate with support teams to resolve client issues promptly and consistently
Establish and nurture client relationships, build trust, and advocate for clients internally
Align client business goals with Bakkt’s offerings through tailored success plans
Monitor client usage and health metrics, analyze KPIs, and identify issues or opportunities
Manage escalations and represent client interests in product and service decisions
Identify upselling and cross-selling opportunities and support renewals by demonstrating ongoing value
Stay informed about industry trends, product updates, and competitive offerings

Requirements

What you’ll need

Passion and interest in the digital asset and/or payments industries and Bakkt’s product/solution offering required
2–3 years in client success management or a similar client-facing role, or a strong interest in starting a career in client success
Startup experience a plus
Knowledge of digital asset and traditional market infrastructure, including trading, clearing, and settlement, preferred
Excellent communication, collaboration, and interpersonal skills
Analytical mindset with ability to synthesize complex data and make data-driven decisions
Strong organizational and time management skills; ability to prioritize and manage multiple projects simultaneously
Experience working for a startup and in cross-functional teams
Experience using client success management and AI tools such as Claude, HubSpot, Jira, Excel, Word, and PowerPoint
Must successfully pass a post-offer background check and drug screen

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Bakkt Website LinkedIn All Job Openings 51 - 200 employees Founded 2018 ₿ Crypto 💳 Fintech 🤝 B2B Crypto
Fintech
B2B Bakkt is a regulated digital asset infrastructure company that builds next‑generation financial plumbing to enable institutional participation in Bitcoin, tokenization, stablecoin payments, and AI-driven finance. Its offerings include Bakkt Markets — institutional-grade trading, liquidity and regulated custody with extensive U. S. licensing (including a New York BitLicense) — Bakkt Agent — an AI-driven, compliant payments and money-movement interface for banks and partners — and Bakkt Global — an international expansion and tokenization/treasury catalyst. The company emphasizes security, regulatory compliance, audited operations, and turnkey, plug‑and‑play platforms for businesses seeking to launch digital asset and payment services. Client Success Manager Job not on LinkedIn 🔥 2 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🤝 Client Partner 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the day-to-day point of contact for an assigned group of trading and payments clients
Maintain regular communication to understand client needs and ensure value from Bakkt’s products and services
Support preparation and execution of quarterly business reviews
Conduct client onboarding sessions and guide setup and adoption
Provide user training and host regular progress check-ins
Address client concerns proactively and help prevent churn
Demonstrate product return on investment through detailed reports in partnership with Data & Analytics
Collaborate with sales and onboarding teams during client handoffs
Share client feedback with product teams to inform features and enhancements
Coordinate with support teams to resolve client issues promptly and consistently
Establish and nurture client relationships, build trust, and advocate for clients internally
Align client business goals with Bakkt’s offerings through tailored success plans
Monitor client usage and health metrics, analyze KPIs, and identify issues or opportunities
Manage escalations and represent client interests in product and service decisions
Identify upselling and cross-selling opportunities and support renewals by demonstrating ongoing value
Stay informed about industry trends, product updates, and competitive offerings 🎯 Requirements
Passion and interest in the digital asset and/or payments industries and Bakkt’s product/solution offering required
2–3 years in client success management or a similar client-facing role, or a strong interest in starting a career in client success
Startup experience a plus
Knowledge of digital asset and traditional market infrastructure, including trading, clearing, and settlement, preferred
Excellent communication, collaboration, and interpersonal skills
Analytical mindset with ability to synthesize complex data and make data-driven decisions
Strong organizational and time management skills; ability to prioritize and manage multiple projects simultaneously
Experience working for a startup and in cross-functional teams
Experience using client success management and AI tools such as Claude, HubSpot, Jira, Excel, Word, and PowerPoint
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