Manager, Quality Control – Mortgage Risk Advisory

Baker Tilly US

Quality Control Manager overseeing mortgage lending audits, underwriting compliance, and auditor performance. Leading Baker Tilly’s Mortgage Risk Services quality-control team.

Posted 8/20/2026full-timePhiladelphia • North Carolina, Pennsylvania, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $96,600 - $221,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Quality Control and Quality Assurance processes within the mortgage industry, with a strong focus on compliance, regulatory requirements, and staff management. Proficient in developing training programs and performance standards to enhance operational efficiency and accuracy.

Highest-signal resume keywords

Mortgage Credit Underwriting ExperienceQuality Control ManagementRegulatory Compliance KnowledgeStaff Training and DevelopmentAnalytical and Troubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality Control RequirementsQuality Assurance ProceduresLoan File AccuracyPerformance Standards DevelopmentSpreadsheet DevelopmentProject PlanningRegulatory MonitoringAuditor TrainingData AnalysisReport Preparation

Soft Skills

Verbal CommunicationWritten CommunicationAttention to DetailTeam CollaborationProblem Solving

Tools & Technologies

MS OfficeMS ExcelMS Word

Industry Keywords

FNMAFHLMCFHA/VAUSDAReal Estate LendingPost-Closing QCCredit RiskQuality Control AuditorsOperational ImprovementsCustomer Rebuttals

About the role

Key responsibilities & impact

Manage and train quality control staff members
Manage and support pre-funding and post-closing quality control and due diligence functions
Develop and manage Quality Assurance reviews for auditors
Create and administer auditor training
Develop and maintain auditor scorecards and performance standards
Recommend quality and operational improvements based on findings and scorecards
Prioritize job and staff responsibilities, assign work, meet deadlines, and develop project plans or schedules
Monitor regulatory changes and keep staff informed
Review high volumes of loan activity while maintaining detail and accuracy
Identify and communicate irregularities and concerns to management
Serve as a subject matter expert on underwriting and compliance related to credit risk
Prepare and update quality control and quality assurance procedures and manuals
Ensure loan files are complete, accurate, and delivered within required time frames
Supervise Quality Control Auditors and their reports, audit selection, customer rebuttals, report preparation, and report delivery
Resolve customer concerns and issues related to work products
Determine Quality-Control trends and implement improvements
Coach staff on Quality-Control issues and questions
Perform other duties assigned by the Director of Quality Control

Requirements

What you’ll need

Bachelor's degree required
5 years of Mortgage Credit Underwriting or Post-Closing QC auditor experience
5 years of Management experience
In-depth knowledge of Quality Control requirements for FNMA, FHLMC, FHA/VA, and USDA
Knowledge of state and federal regulatory requirements for real estate lending
Proficient PC skills in MS Office
Ability to develop spreadsheets and departmentally required documents using MS Excel/Word
Ability to work on cross-functional teams
Strong technical, analytical, and troubleshooting skills
High attention to detail and accuracy
Solid verbal and written communication skills
College degree preferred; experience equivalent considered

Benefits

Comp & perks

Comprehensive compensation and benefits package
Flexibility in how and where you get your work done
Career development and upward career trajectory
Resources and support to sharpen technical skills and build your career
Equal opportunity/affirmative action employment