Senior Customer Support Associate, Sage Intacct

Baker Tilly US

Customer Support Senior Associate providing support for end users and direct customers in Sage Intacct environment. Involves troubleshooting, diagnosis, and collaboration with various stakeholders.

Posted 6/2/2026full-timeRemote • Illinois, Oregon, Texas, Wisconsin • 🇺🇸 United StatesSenior💰 $83,820 - $127,120 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed
Determining a course of action upon review of case tickets
Testing possible solutions in demonstration environments
Adding internal comments to variations of potential solutions and contact customers with possible solutions
Escalating issues without immediate resolution to internal management or Sage Intacct’s customer support and/or engineering
Following up regularly on outstanding tickets
Delegating certain issues to the implementation or technical services team for highly configured instances of the software
Corresponding throughout issue resolution process in a timely manner
Other duties as assigned
Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs
Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals
Enjoy friendships, social activities and team outings that encourage a work-life balance

Requirements

What you’ll need

A bachelor's degree required, preferably in business administration, accounting, MIS or equivalent experience
Three (3)+ years’ experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or accounting software or application
Demonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving
Strong leadership, project management, organizational and analytical skills, initiative, adaptability
Microsoft Suite skills
Eligibility to work in the U.S. without sponsorship

Benefits

Comp & perks

Comprehensive compensation and benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ERP systemsaccounting softwarefinancial softwaretechnical supportproblem solvingproject managementanalytical skillstime managementcollaborationrelationship building

Soft Skills

communicationinterpersonal skillsleadershiporganizational skillsinitiativeadaptability