Customer Support Associate, Sage Intacct

Baker Tilly US

Sage Intacct Customer Support Associate providing support for finance and accounting technology with a focus on customer service and issue resolution. Engage with clients, customers, and vendors to troubleshoot and resolve issues in Sage Intacct environment.

Posted 5/13/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $64,990 - $123,230 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed
Determining a course of action upon review of case tickets
Testing possible solutions in demonstration environments
Adding internal comments to variations of potential solutions and contact customers with possible solutions
Escalating issues without immediate resolution to internal management or Sage Intacct’s customer support and/or engineering
Following up regularly on outstanding tickets
Delegating certain issues to the implementation or technical services team for highly configured instances of the software
Corresponding throughout issue resolution process in a timely manner
Other duties as assigned

Requirements

What you’ll need

A Bachelor's degree required, preferably in business administration, accounting, MIS or equivalent experience
One (1)+ years’ experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or accounting software or application
Demonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving
Strong leadership, project management, organizational and analytical skills, initiative, adaptability
Microsoft Suite skills
Eligibility to work in the U.S. without sponsorship.

Benefits

Comp & perks

Comprehensive compensation and benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accountingfinanceERP systemssoftware technical supportproblem solvingproject managementanalytical skillstime managementcollaborationrelationship building

Soft Skills

communicationinterpersonal skillsleadershiporganizational skillsinitiativeadaptability