Managing Director – Technology Services
Baker Tilly US
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • California, Illinois, New York, Texas, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $203,630 - $386,050 per year
Job Level
Lead
Tech Stack
ITSM
About the role
- Oversee all operational technology functions, including infrastructure, networking, security operations (SecOps), DevOps, CloudOps, and end-user tools & support services.
- Champion IT Service Management (ITSM) practices, ensuring the implementation and continual improvement of ITIL-based processes for incident, problem, change, and service request management.
- Ensure stability, reliability, and efficiency of enterprise IT services and solution delivery.
- Drive operational excellence through process management, automation, and adoption of best practices.
- Lead and support the integration of India Operations infrastructure and support services as part of the firm’s Global Workforce strategy.
- Develop and execute sourcing strategies, including outsourcing of service/help desk functions, vendor management, and global delivery models to optimize cost, quality, and scalability.
- Lead the development, implementation, and governance of enterprise architecture standards and frameworks, including domain and solution architecture.
- Collaborate with product, engineering, and business stakeholders to drive architectural decisions and integration.
- Oversee the planning and delivery function, including strategy & roadmap, budgeting, project portfolio management, and agility initiatives.
- Foster a culture of accountability, transparency, and results-driven execution.
Requirements
- Bachelor’s or Master’s degree (MBA, MS, or equivalent preferred) in a relevant field (Business, Computer Science, Engineering, etc.)
- 10+ years of experience in senior operational IT leadership, enterprise architecture, and technology project delivery.
- Proven track record in managing complex technology organizations and large-scale transformation initiatives.
- Experience with IT Service Management (ITSM) and ITIL frameworks.
- Experience with centralized and decentralized operating models, including a blend of internal and external resources.
- Experience developing and executing sourcing strategies, including outsourcing and global delivery models.
- Experience overseeing India-based technology operations and integrating global teams.
- Strong understanding of product-centric operating models, technology service organization business models, operating structures, and market dynamics.
- Demonstrated success in leading and motivating cross-functional teams in an agile environment.
- Experience supporting compliance, controls, and internal audit requirements for a publicly traded company.
- Excellent communication skills, with the ability to convey complex concepts to both technical and non-technical stakeholders.
- Strategic thinker with the ability to translate vision into actionable plans and results.
Benefits
- Baker Tilly is an equal opportunity/affirmative action employer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT Service ManagementITILenterprise architectureDevOpsCloudOpsprocess managementautomationvendor managementproject portfolio managementsourcing strategies
Soft skills
leadershipcommunicationstrategic thinkingaccountabilitytransparencyresults-driven executioncollaborationmotivationagilityproblem-solving